If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule your spa visit to protect our staff and other clients. If you are pregnant, have any injuries, medical or skin conditions please let us know to ensure your chosen treatment is suitable for you. If you have a chronic or serious medical condition please check with your GP that your treatment is suitable and safe for you.

If you have had any anti-wrinkle or cosmetic injectable treatment/s recently, please allow 14 days before any endota facial treatment.

Please note some spas may charge a credit card surcharge at time of transaction. These charges vary per spa.

If you are looking to make a same day appointment booking, please call the spa directly to check availability.

Please note booking on a Weekend or Public Holiday may incur a surcharge, please check with your local spa for more information. Please note that Gift Vouchers can not be used on Public Holidays. Gift Cards redeemed for treatments on a weekend may also incur a surcharge.

Please arrive 15 minutes before your treatment so that you can relax in our lounge and enjoy a cup of organic tea. During this time we can collect information that is required to ensure that your treatment meets your needs.

We request a minimum of 24 hours notice should you wish to reschedule or cancel your appointment.

Please keep in mind that if you cancel or do not show up to your appointment with less than 24 hours notice, a 50% cancellation fee may be applied.

If you are pregnant please share your news with us when you book. Some treatments are not recommended for women in their first trimester and some facial treatments (including LED) are not recommended whilst pregnant. Note that Pregnancy massage will not be performed on clients in their first trimester.

Please enquire with your spa prior to your treatment to check whether your therapist has a provider number for your private health fund. Remedial massage treatments paid in full by a gift card may not be eligible for health fund rebates, please contact your health provider to determine prior to booking.

We understand that many of our clients have young children, however due to safety concerns young children are generally not permitted in spa. Please check with your local spa if you cannot make arrangements prior to your treatment.

Adolescents aged 12-17 are welcome to enjoy a selection of treatments with the permission and supervision of a parent, guardian or caregiver. Please check with your spa as to which treatments are available prior to making your booking and note that the client card must be signed by a parent, guardian or caregiver. We do not perform treatments on children under the age of 12.

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.

If you are have any injuries or skin conditions please let us know to ensure your treatment is tailored accordingly.

The Association of Massage Therapists (AMT) has advised that massage treatments should not be performed within three days of receiving a COVID vaccination. As such please ensure you allow at least 3 days from the time of receiving your COVID vaccination before your treatment booking. Should you need to rebook your appointment please contact the spa for assistance.

In addition to the high standards of hygiene already practiced in our spas we have implemented additional sanitisation and social distancing measures to protect the health and safety of clients and staff during this time of COVID-19.

• Ensuring hand sanitiser is provided for all clients and spa staff.
• Ensuring therapists thoroughly wash hands pre, during and post treatment.
• Being vigilant with hygiene standards ensuring all surfaces such as benches, floors, machines and product are cleaned with a high-grade disinfectant regularly during the day and between clients.
• Ensuring all towels are newly laundered and fresh between each client.
• Following an end of day checklist to ensure all areas have been cleaned and sanitised ready for the following day’s trade.
• Using disposable paper towel at all bathroom vanities and in the treatment room.
• Ensuring social distancing requirements are adhered to and limiting the number of people in spa.
• Clients can request their therapist wear a mask and/or gloves.
• Clients can request a mask and/or gloves for themselves.
• A protective face mask must be worn at all times upon entry and throughout your treatment at our Victorian spas.

additional standards implemented since the outbreak of covid-19, include:

• Hand sanitiser will be applied to every clients hands on arrival and is readily available to clients and staff.
• Checking in with our therapists daily to ensure they are healthy and well and have not been in contact with anyone who has travelled from the worst affected COVID-19 areas.
• Requesting contactless payment transactions where possible.
• Requesting that unwell clients, reschedule their treatment for a later date.
• Registering contact details of clients visiting the spas as per government requirements.

All spas have implemented strict hygiene practices to ensure the safety of our therapists and customers.

This includes:

• Limiting the number of people in Spa and adhering to social distancing rules of 1.5m between customers.
• Ensuring stringent hygiene measures are in place for staff and customers.
• A protective face mask must be worn at all times upon entry and throughout your treatment at our Victorian spas.

We believe it is important to provide this information to ensure our clients feel comfortable visiting us and can focus on restoration during their treatment. We appreciate your understanding and cooperation with these regulations to help us stop the spread of the virus.