COVID-19 Update
COVID-19 Update
 

COVID-19 update for impacted spas


endota spa proudly supports the wellness journey of many Australians. Currently, some of our spas are affected by COVID-19 restrictions.

Please select your State in the drop-down menu to see how your local spa may be impacted.

State by state update

New South Wales

New South Wales spas are now open to fully vaccinated and medically exempt clients.

Under current COVID-19 NSW Government restrictions and Workplace Health & Safety requirements, access to our NSW spas is limited to persons who are fully vaccinated or have a COVID-19 Vaccine Medical Contraindication Certificate. Proof of your Vaccination certificate or exemption status along with photo ID is required on entry. Please note that if you are unable to prove your vaccination or exemption status, entry to the spa cannot be permitted and your appointment will need to be cancelled. This may incur a cancellation fee as per the endota cancellation policy on our website.

Masks must be worn in spa but can be removed for treatments if required.

Victoria

 

Metro Melbourne

Our Metropolitan Melbourne spas are able to reopen to fully vaccinated and medically exempt customers from Friday 22nd October. Spa opening dates and hours may very between locations so please check your local spa page to confirm.

The following government regulations apply to each of our Metropolitan Melbourne spas:

  • Under current COVID-19 VIC Government restrictions and Workplace Health and Safety requirements, access to this spa is limited to persons who are fully vaccinated or have a COVID-19 Vaccine Medical Contraindication Certificate.

  • Proof of your Vaccination certificate or exemption status along with photo ID is required on entry.

  • Masks must be worn in spa but can be removed for treatments if required.

  • Maximum of 5 customers in spa at any one time.

Please note that if you are unable to prove your vaccination or exemption status, entry to the spa cannot be permitted and your appointment will need to be cancelled. This may incur a cancellation fee as per the endota cancellation policy on our website.

 

Regional Victoria 

The following Regional Victorian spas are now open and able to service our full range of treatments. Masks are required to be worn when entering and exiting the spa, however can be removed for treatments where necessary.

Bendigo, Daylesford, Geelong, Echuca, Lorne, Mildura, Torquay, Traralgon.

Tasmania

endota spa Hobart is now open and able to service our full treatment menu. At this time, masks must be worn upon entry & exit of the spa but may be removed for treatments.

Australian Capital Territory

Our ACT endota spas are now open. Under current ACT Government requirements all clients must wear face masks indoors, check in using the CBR app and ensure they maintain social distancing.

Due to a limit of 5 clients in-spa at any time we may ask you to wait a short period before entering the spa. We appreciate your understanding.

Queensland

All spas within Queensland are open and able to perform our full range of services. At this time masks are required to be worn whilst in spa however may be removed during facials & lower-face waxing.

South Australia and Western Australia

Our South Australian and Western Australian spas are now open and able to perform our full range of services.


In the meantime be sure to follow us on Instagram @endotaspa for helpful skincare and wellness tips.



Maintaining a Safe Environment for Our Clients & Therapists:


In addition to the high standards of hygiene already practiced in our spas we have implemented additional sanitisation and social distancing measures to protect the health and safety of clients and staff during this time of COVID-19.

  • Ensuring hand sanitiser is provided for all clients and spa staff.
  • Ensuring therapists thoroughly wash hands pre, during and post treatment.
  • Being vigilant with hygiene standards ensuring all surfaces such as benches, floors, machines and product are cleaned with a high-grade disinfectant regularly during the day and between clients.
  • Ensuring all towels are newly laundered and fresh between each client.
  • Following an end of day checklist to ensure all areas have been cleaned and sanitised ready for the following day’s trade.
  • Using disposable paper towel at all bathroom vanities and in the treatment room.
  • Ensuring social distancing requirements are adhered to and limiting the number of people in spa.
  • Clients can request their therapist wear a mask and/or gloves.
  • Clients can request a mask and/or gloves for themselves.
  • A protective face mask must be worn at all times upon entry and throughout your treatment at our Victorian spas.

Additional standards implemented since the outbreak of COVID-19, include:

  • Hand sanitiser will be applied to every clients hands on arrival and is readily available to clients and staff.
  • Checking in with our therapists daily to ensure they are healthy and well and have not been in contact with anyone who has travelled from the worst affected COVID-19 areas.
  • Requesting contactless payment transactions where possible.
  • Requesting that unwell clients, reschedule their treatment for a later date.
  • Registering contact details of clients visiting the spas as per government requirements.

All spas have implemented strict hygiene practices to ensure the safety of our therapists and customers.

This includes:

  • Limiting the number of people in Spa and adhering to social distancing rules of 1.5m between customers.
  • Ensuring stringent hygiene measures are in place for staff and customers.
  • A protective face mask must be worn at all times upon entry and throughout your treatment at our Victorian spas.

We believe it is important to provide this information to ensure our clients feel comfortable visiting us and can focus on restoration during their treatment. We appreciate your understanding and cooperation with these regulations to help us stop the spread of the virus.

 



COVID-19 vaccination & massage treatment notice


The Association of Massage Therapists (AMT) has advised that massage treatments should not be performed within three days of receiving a COVID vaccination. As such please ensure you allow at least 3 days from the time of receiving your COVID vaccination before your treatment booking. Should you need to rebook your appointment please contact the spa for assistance.



Online deliveries during COVID-19


Due to the current Victorian restrictions and an increased volume of orders, please allow up to 7-10 business days for your order to be processed & sent from our warehouse. We're working hard to keep our staff and customers safe, while delivering to you as quickly as possible.

Australia Post is also currently impacted, and you may read about their updates here.
A tracking email will be sent to you when your order is dispatched.

 
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