Please allow for up to 3-5 working days for dispatch from our warehouse, and then further time for delivery from Australia Post. This varies depending on your location. For international orders, please allow 5-9 working days for delivery to metro areas. During peak sale periods, delivery may be longer due to the high volume of orders. If it has been over our extended time-frame of 10+ days for parcel orders, please contact us here and someone will get back to you shortly.
how we pack our parcels
At endota spa we pack all of our parcels with care to avoid any damage in transit. All orders come packaged in recyclable materials in order to best care for the environment.
what are the postage options available at endota spa?
endota spa uses Australian Post standard post eParcels to send all product parcels and Australian Post express or Priority registered to send all mail Gift Cards
what does endota spa charge for shipping?
endota spa happily offers free shipping for all product orders over $75 and all e-Gift Card orders. We have a standard $10 shipping rate on all orders under $75. For international shipping, costs are calculated based on your location. We have an $8.50 Australia Post Express Post shipping rate on all mailed Gift Cards.
what forms of payment does endota spa accept?
endota spa accepts payment via PayPal, Credit Card, WeChat, RoyalPay, Afterpay & endota spa Freedom Gift Cards.
what is afterpay?
Afterpay is a payment service which allows flexible payment plans for your online purchases. Purchase your favourite items online today and enjoy the convenience of paying them off after you receive them, in four equal instalments over 8 weeks. You can view the Afterpay terms & conditions here
I've made an error on my delivery address, what can I do?
If you have made an error on your delivery address, contact us online
can I change my order before it is shipped?
If you have made an error on your order, we may be able to help if it hasn't finished
contact us online or call (03) 5971 8700
I received the wrong products in my order, what do I do?
If you have received the wrong products in your order, contact us online. Our customer service team will help you with your next steps.
will endota spa cover the return fees?
endota spa will only cover return fees if the product is considered broken or faulty upon arrival, for most other cases the customer will have to cover this cost. Please contact our Customer Care team here for returns regarding a broken or faultly item.
I haven't received my order yet?
If it has been over our impacted (due to COVID restrictions) time-frame of 10+ days for parcel orders, contact us online and our customer service team will be in touch. If you have not provided a phone number we will contact you directly through your email address.
While we hope that you love your endota order, we understand that sometimes products aren’t suited to everyone. We accept returns for:
- Defective products or products that have arrived damaged.
- Anything that may be detrimental to your skin or cause a reaction.
- Change of mind for purchases within 60 days.
Please ensure you have proof of purchase, that the packing is not damaged and the contents are sealed and unused. All refunds will be processed via the original payment method. Please allow for 7-10 business days for the refund to be processed, additional time for funds to be received will then depend on your payment method and financial institution. If you would like to return a product that was purchased using a Gift Card, your refund will be credited in the form of another Gift Card.
To organise your return, please contact our Customer Care team via this form.
I would like to return items I have bought online
endota spa will happily exchange or refund any product that proves defective or
detrimental to your skin. Please note that we do not refund for change of mind so please
Items are returnable at your own cost to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online
do I get a refund of the delivery fee?
endota spa will not refund the delivery fee on returned items unless they are considered faulty or broken.
can I return items bought with a Freedom voucher?
endota spa accepts returns on purchases made with the Freedom voucher. If you return an item that you have used a Freedom voucher to purchase, the value of the item at time of purchase will be credited to you in the form of another Freedom voucher.
if the price has been updated since I have returned my item, will I receive the new price on my refund?
The total refund is equal to the value of the returned items at the time of purchase.
how will I know you have received my returned items?
endota spa will send an email to the listed email on the order to confirm they have
received your return.
Please be patient as this can take up to 30 days to process.
I received a faulty or broken item in my order
endota spa will happily exchange or refund any product that has arrived faulty or broken.
Items are returnable to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online
do you ship outside of Australia?
Yes, we deliver internationally!
Country list: China, Hong Kong SAR China, New Zealand, Singapore, South Korea, United Arab Emirates.
are there any additional Customs, Import Duties and Tax fees?
If you are based outside Australia please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
what if I don't pay the additional Customs, Import Duties and Tax fees?
If you choose not to pay these charges your parcel may be abandoned, and endota will not be held responsible for any loss of funds as a result of this occurrence.
are there any products that cannot be shipped internationally?
Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally.
We unfortunately cannot ship Nail Polish Internationally.
where can I view the terms and conditions for current promotions?
You can view the terms and conditions for current promotions here
what is a coupon code and how do I apply it?
A coupon code is a promotional code that can be applied to cart (underneath the cart in the checkout page) to often give a discount to the total cost. Usually these are spread through promotional material.
how do I subscribe to receive the latest news, offers and updates from endota spa?
how do I unsubscribe from endota spa email?
Simply click unsubscribe at the bottom of any marketing email or contact us online
how can I buy endota gift cards?
endota spa Gift Cards can be purchased in spa or online here
how do I redeem a gift card online?
Gift Cards can be redeemed in the payment method section of the checkout (underneath the cart in the checkout page). Simply follow the prompts.
what can I redeem my gift card on?
Gift Cards may be used on any endota spa product online or in spa with the exception of all Gift Cards.
I haven’t received my e-gift card what can I do?
Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your e-Gift Card is not here, contact us online with your purchase order number starting with an END-... and we can track your order for you.
I lost my gift card, what can I do?
In the incident that you have lost your Gift Card, please contact the endota spa it was purchased from with your tax receipt.
For any online gift card purchases, contact us online.
If you are unsure of the original purchase location/method, contact us online. We will do our best to track your Gift Card. Gift Cards are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.
what is an e-gift card?
e-Gift Card is short for electronic Gift Card. They are in a pdf file format, which can be sent directly to the recipient, forwarded or printed out to give to the recipient.
if I select an e-gift card, will I get a physical gift voucher in the mail?
No. Once purchased, our e-Gift Cards are automatically sent to you as a pdf document direct to your chosen recipient email address.
can I use my email address to receive the e-gift card instead?
Yes, under the recipient email field, please send the e-Gift Card to this email address.
is there a separate section where I enter in the recipient details? I don’t want the voucher to have my name on it.
Yes, we have a section where you can fill in the recipient’s details.
This section is optional, and you can skip this section if you wish. It will not affect your voucher purchase.
what is the expiry date on my gift card?
For Gift Cards sold after 31st of March 2018 your Gift Card or e-Gift Card will come with a 3 year expiry date from the date of purchase, this is not retrospective.
can I obtain a refund on my gift card if I change my mind?
Your Gift Card can be exchanged for any treatment of the same value, upgrade to a
different treatment or exchanged for products.
You can also choose to keep the voucher and use for yourself or give to a different person.
Your Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card) once the purchase has been made.
can I use my gift card at any endota spa location?
Yes. We have over 100 spa locations Australia wide. Please contact your local endota spa to book in your Gift Card treatment.
do you accept gift cards on public holidays? If not, why?
We do not accept Gift Cards on Public Holidays as not all of our spas are open on this day. We apologise for any inconvenience.
I want to purchase a specific treatment listed at my endota spa. Can I do this?
Yes. Please contact your local endota spa and they will be able to arrange this for you.
can I use my gift card to purchase another gift card?
No, your Gift Card cannot be used to purchase another Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card). Your Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.
marketing, distribution and franchise enquiries
who do I contact for marketing or pr?
I am doing an assignment and I would like to contact someone
who do I contact for partnership enquiries
who do I contact to enquire about becoming a franchise owner?
Please visit our franchise page
who do I contact to enquire about becoming an international distributor?
Please visit our International Distribution Page
provide spa feedback
I have some feedback about my experience in spa
Please contact us here and someone from our feedback team will be in touch. If you have not provided a phone number we will contact you directly through your email address.
If your request is urgent, please phone us on (03) 5971 8700