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endota spa online

Customer Service
General FAQ

Shipping

Estimated arrival

We aim to dispatch orders within 24 hours (business days) of being placed. Please allow for up to 5-7 working days for delivery. This varies depending on your location.
For international orders, please allow 5-9 working days for delivery to metro areas.

How we pack our parcels

At endota spa we pack all of our parcels with care to avoid any damage in transit.

What are the postage options available at endota spa?

endota spa uses Australian Post standard post eParcels to send all parcels and physical Gift Cards.

Why and what does endota spa charge for shipping?

endota spa happily offers free shipping for all product orders over $75 and all electronic Gift Card orders. We have a standard $10 shipping rate on all orders under $75 and Gift Cards. For international shipping orders, costs are calculated based on your location.

Order processing

What forms of payment does endota spa accept?

endota spa accepts payment via PayPal, Credit Card, WeChat, RoyalPay, Afterpay & endota spa Freedom Gift Cards.

What is afterpay?

Afterpay is a payment service which allows flexible payment plans for your online purchases. Purchase your favourite items online today and enjoy the convenience of paying them off after you receive them, in four equal instalments over 8 weeks. You can view the Afterpay terms & conditions here.

I've made an error on my delivery address, what can I do?

If you have made an error on your delivery address, contact info@endota.com.au ASAP or call (03) 5971 8700 and we will endeavor to make the required changes if your order has not been processed.

Can I change my order before it is shipped?

If you have made an error on your order, we may be able to help if it hasn't finished processing yet. Contact info@endota.com.au or call (03) 5971 8700

I received the the wrong products in my order

If you have received the wrong products in your order, contact info@endota.com.au or call (03) 5971 8700

Our feedback team will help you with the returns process

I received a faulty or broken item in my order

endota spa will happily exchange or refund any product that has arrived faulty or broken. Return fees will be covered by endota spa in this case. Items are returnable to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933. Or contact info@endota.com.au or call (03) 5971 8700

Will endota spa cover the return fees?

endota spa will only cover return fees if the product is considered broken or faulty upon arrival, for most other cases the customer will have to cover this cost.

I haven't received my order yet

If it has been over our standard time-frame of 5-7 days for parcel orders, please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Returns

I would like to return items I have bought online

endota spa will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the endota spa refund policy does not cover changes of mind, so please choose carefully.

Items are refundable at your own cost to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933.

Please contact info@endota.com.au or call (03) 5971 8700 for further information.

Do I get a refund of the delivery fee?

endota spa will not refund the delivery fee on returned items unless they are considered faulty or broken.

Can I return items bought with a Freedom gift card?

endota spa accepts returns on purchases made with the Freedom gift card. If you return an item that you have used a Freedom voucher to purchase, the value of the item at time of purchase will be credited to you in the form of another Freedom gift card.

If the price has been updated since I have returned my item, will I receive the new price on my refund?

The total refund is equal to the value of the returned items at the time of purchase.

How will I know you have received my returned items?

endota spa will send an email to the listed email on the order number to confirm we have received your return. Please be patient as this can take up to 5-7 days to process.

I received a faulty or broken item in my order

endota spa will happily exchange or refund any product that has arrived faulty or broken. Items are returnable to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933. Or contact info@endota.com.au or call (03) 5971 8700

International Orders

Do you ship outside of Australia?

Yes, we deliver internationally!

Country list: Canada, China, Cyprus, Greece, Hong Kong SAR China, Italy, New Zealand, Singapore, South Korea, Spain, United Arab Emirates, United Kingdom, United States.

Are there any additional Customs, Import Duties and Tax fees?

If you are based outside Australia please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

What if I don't pay the additional Customs, Import Duties and Tax fees?

If you choose not to pay these charges your parcel may be abandoned, and endota will not be held responsible for any loss of funds as a result of this occurrence.

Are there any products that cannot be shipped internationally?

Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally.

We unfortunately cannot ship Nail Polish Internationally.

Promotions

Where can I view the terms and conditions for current promotions?

You can view the terms and conditions for current promotions here

What is a coupon code and how do I apply it?

A coupon code is a promotional code that can be applied to cart (underneath the cart in the checkout page) to often give a discount to the total cost. Usually these are spread through promotional material.

How do I unsubscribe from endota spa emails?

Simply click unsubscribe at the bottom of any Haven email or contact us at info@endota.com.au

Gift Cards

How can I buy endota Gift Cards?

endota spa Gift Cards can be purchased in spa or online here

How do I redeem a Gift Card online?

Gift Cards can be redeemed in the payment method section of the checkout by simply following the prompts.

What can I redeem my Gift Card on?

Gift Cards may be used on any endota spa product online or in spa with the exception of all Gift Cards.

I haven’t received my e-Gift Card what can I do?

Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your voucher is not here, please email info@endota.com.au with your purchase order number starting with an END-... and we will track your order for you.

What if i lose my Gift Card?

In the incident that you have lost your Gift Card, please contact us with your tax receipt or original purchase order number if you have ordered from our website and we will do our utmost best to track your Gift Card. Gift Cards are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.

What is an e-Gift Card?

Our e-Gift Card is short for electronic Gift Card. They are in a pdf file format, which can be sent directly to the recipient, forwarded or printed out to give to the recipient.

If I select an e-Gift Card, will I get a physical gift card in the mail?

No. Our e-Gift Cards once purchased are automatically sent to you as a pdf document direct to your chosen recipient email address.

What happens if I change my mind and want a physical Gift Card instead?

We can most certainly arrange a new physical Gift Card for you. There will be a small postage and handling fee for this delivery. Please contact us via email at info@endotaspa.com.au or call us on 03 5971 8700.

Can I use my email address to receive the e-Gift Card instead?

Yes, under the recipient email field, please send the e-Gift Card to this email address.

Is there a separate section where I enter in the recipient details? I don’t want the Gift Card to have my name on it.

Yes, we have a section where you can fill in the recipient’s details. This section is optional, and you can skip it if you wish. It will not affect your Gift Card purchase.

What is the expiry date on my Gift Card?

For Gift Cards sold after 31st of March 2018 your Gift Card or e-Gift Card will come with a 3 year expiry date from the date of purchase, this is not retrospective.

Can I obtain a refund on my Gift Card if I change my mind?

Your Gift Card can be exchanged for any treatment of the same value, upgrade to a different treatment or exchanged for products. You can also choose to keep the voucher and use for yourself or give to a different person.

Your Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card) once the purchase has been made.

Can I use my Gift Card at any endota spa location?

Yes. We have over 100 spa locations Australia wide. Please contact your local endota day spa to book in your Gift Card treatment.

Do you accept Gift Cards on Public Holidays? If not, why?

We do not accept Gift Cards on Public Holidays as not all of our spas are open on this day. We apologise for the inconvenience.

Can I upgrade or change my Gift Card treatment? Or can I purchase product with my Gift Cards instead?

Yes. Please contact your local endota spa for treatment or product options or shop endota products online. You will be notified if there is any additional payment required.

I want to purchase a specific treatment listed at my endota spa. Can I do this?

Yes. Please contact your local endota spa and they will be able to arrange this for you.

Can I use Gift Card to purchase another Gift Card?

No, your Gift Card cannot be used to purchase another Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card). Your Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.

Other

I am having issues with your website

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

I haven't heard back from a previous enquiry

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Who do I send an enquiry to?

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Privacy policies

Where can I find the endota spa privacy policy

You can find the endota spa privacy policy here.

Where can I find the endota spa cookie privacy policy

You can find the endota spa cookie privacy policy here.

Qantas Points

How do I earn Qantas Points?

You must be a Qantas Frequent Flyer member to earn Qantas Points. Members must add their Qantas Frequent Flyer details to their endota account. Log in or create an account. If you are not already a Frequent Flyer member you can join for free now.

What QFF details do I need to link to endota account?

Just your Qantas Frequent Flyer membership number and last name.

Can I add more than one Qantas Frequent Flyer membership number to my endota account?

No. Only one Qantas Frequent Flyer number can be linked to one endota account and they must belong to the same individual. The name on your endota account must match the last name registered with your Qantas Frequent Flyer account.

What if I have forgotten my QFF Membership number?

Refer to your Qantas Frequent Flyer Card OR Your Qantas Frequent Flyer number can be found in emails from Qantas Frequent Flyer OR in the Qantas App if you have it downloaded. If you are still unable to find your Qantas Frequent Flyer number, please contact the Qantas Frequent Flyer Service Centre on 13 11 31 for assistance.

How many Qantas Points can I earn online?

You will earn 5 Qantas Points per $1 spent on eligable endota products purchased online. Please note there may be specific campaigns endota runs where the points offering increases. You will not earn points on GST or delivery fees.

What are Eligible Products I can earn Qantas Points online?

Any endota product listed on our website. Qantas Points will not be earned on:

  1. for payments on products or services not made through endota online

  2. gift card purchases, gift packs that include a gift card (i.e. Self Care Packs) and Dermalogica products.

  3. on payments that are refunded to you by endota

  4. on purchases funded entirely by gift card

  5. If a gift card is used to fund a part of a purchase, the remaining amount will be eligible for Qantas Points.

When will my Qantas Points be credited to my Qantas Frequent Flyer account?

Please allow up to 60 days for Qantas Points earned from endota online to appear in your Qantas Frequent Flyer account.

What happens if I use After Pay to purchase product online to earn Qantas Points?

If Afterpay is used to purchase products online, you will earn your Qantas Points once the transaction has been paid in full. Qantas Points will be credited to your Qantas Frequent Flyer account within 60 days of purchase.

What can I redeem my Qantas Points for?

I have previously purchased endota product online before endota spa became a partner of Qantas Frequent Flyer. Can I earn Qantas Points for this existing purchase?

No - only product purchases made at endota online on or after 5 March 2019 will be eligible to earn Qantas Points. You must add your Qantas Frequent Flyer details to your online account to earn points.

How do I claim missing points?

Please send the details of your purchase to info@endota.com.au. We will validate the enquiry with Qantas and advise of the outcome. Please refer to further FAQs around the timing of points arriving into your account.

CAN I EARN QANTAS POINTS IN-SPA.

The Qantas Points offer is not available in endota spa stores at this stage.

CAN I EARN QANTAS POINTS ON GIFT CARD PURCHASES ONLINE?

Unfortunately not. Please refer to Question – ‘WHAT ARE THE ELIGIBLE PRODUCTS I CAN EARN QANTAS POINTS ONLINE?' for further information.

CAN I USE QANTAS POINTS TO PURCHASE FROM ENDOTA?

Unfortunately not.

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