endota spa Q & A

skincare and accessories
Is endota spa certified organic?

The endota spa Organics™ range is certfied to the COSMOS standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skin care claiming natural or organic status. It is specific to the cosmetics category.  

 

 

 

 

What is the difference between natural and organic certification?

The COSMOS certified organic logo will appear on the packaging of product, when the product meets the COSMOS  standard of 95% organic, measured as a percent of the total product. 

The COSMOS certified natural logo will appear on the packaging of products, with anything under 95% certified organic ingredients, but no less that 50%. But contains up to 100% natural ingredients  

Are all endota spa product ranges certified organic?

No, only the endota spa Organics™ range is currently certifed however none of our products are tested on animals.

Are all products suitable for use on pregnant women?

As endota spa organic products contain certified organic essential oils we would recommend consulting with your Doctor or Obstetrician. Please feel free to take a print out of our product ingredients for discussion.

Can endota spa organic products be used on babies & infants?

As endota spa organic products contain certified organic essential oils we would recommend consulting with your Doctor or Pediatrician. Please feel free to take a print out of our product ingredients for discussion

I would like to retail your products at my / salon spa

endota spa products are sold at endota day spa's and on www.endotaspa.com.au.

what products are best for my skin type?

Please visit our online skin consultation page to find out what products are best suited for your skin or alternatively head into one of our 90+ stores Australia wide for a free skin consultation. 

Are your products tested on animals

As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any product testing or animal ingredients to be used. endota spa is a certified cruelty free company.

Are endota spa organic products vegan friendly?

The endota spa Organics™ range is mostly free of animal by-products. For more information, click here to be transferred to our ingredients list glossary which will inform you which products are vegan friendly. However, vegans please note that some products contain beeswax & honey. Be assured, any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are certainly derived from plant sources. 

Do any of the endota spa organic products contain nuts?

Yes, for more information, click here to be transferred to our ingredients list glossary which will inform you which products contain nut derrivative ingredients. 

Is endota spa packaging recyclable

All endota spa's packaging is recyclable. In order to get approval for our certified organic products, ACO/COSMOS guidelines in relation to packaging also have to be adhered to. endota spa adheres to all organic certification requirements including packaging. You will notice that most of our packaging feature the recycling symbol on the bottom.

Do endota spa use synthetic fragrances

None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you patch test the product on your skin.

Can endota spa provide me with free product samples for trial before I purchase?

Each endota spa provide testers for many of our products in the spa, so please visit your nearest endota spa to trial products from the range.

Where can I find a list of endota spa products ingredients?

All product descriptions on our website include a full ingredients list. Moreover, all endota spa products have all ingredients printed on the back of the packaging. 

Is endota spa suitable for men?

Yes, We consider our products to be unisex.

What is the expiry date for endota spa Organics?

All products have a guaranteed shelf-life of 12-24 months unopened, and 6 -12 months opened. 

gift vouchers
What is an e-voucher?

Our e-voucher is short for electronic vouchers. They are in a pdf file format, which can be sent directly to the recipient, forwarded or printed out to give to the recipient. 

If I select an e-voucher, will I get a physical gift voucher in the mail?

No. Our e-vouchers once purchased are automatically sent to you as a pdf document direct to your chosen recipient email address.

What happens if I change my mind and want a physical gift voucher instead?

We can most certainly arrange a new physical gift voucher for you. There will be a small postage and handling fee for this delivery. Please contact us via email at info@endotaspa.com.au or call us on 03 5971 8700.

 

Can use my email address to receive the voucher instead?

Yes, under the recipient email field, please send the e-voucher to this email address.

Is there a separate section where I enter in the recipient details? I don’t want the voucher to have my name on it.

Yes, we have an section where you can fill in the recipients details. This section is optional and you can skip this section if you wish. It will not affect your voucher purchase.

What is the expiry date on my voucher?

Your voucher will come with a 12 months expiry date from the date of purchase.

Can I use my voucher at any endota spa location?

Yes. We have over 90 spa location Australia wide. Please contact your local endota day spa to book in your voucher treatment.

Do you accept vouchers on Public Holidays? If not, why?

We do not accept vouchers on Public Holidays as not all of our spas are open on this day. We apologise for the inconvenience.

Can I upgrade or change my voucher treatment? Or can I purchase product with my voucher instead?

Yes. Please contact your local endota spa for treatment or product options. They will notify you if there is any additional payment required.

I want to purchase a specific treatment listed at my endota spa. Can I do this?

Yes. Please contact your local endota spa and they will be able to arrange this for you.

media enquiries
Who do I contact for media or PR enquries or opportunities?

Please email marketing@endota.com.au with your query.

I am doing an assignment about endota spa and would like to speak with someone.

Please email info@endota.com.au with your query.

Who do I contact for advertising offers or deals?

Please email lewis@hotglue.com.au with your offer.

feedback
I have some feedback about my experience at endota spa

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

franchise
How long has endota spa been in business?

Melanie Gleeson, endota spa Founder and CEO began business in 2000 and franchising endota spas in 2004.

What determines an endota spa territory?

A territory is usually determined by either a kilometre radius or postcodes. This does vary from time to time and is
measured with common sense.

Can I only purchase one territory?

You can purchase more than one territory and we have a pricing structure in place providing for discounts for
multiple upfront purchases.

Do any of your other franchisees own multiple spas?

Yes, almost half of our franchisees own multiple sites or are considering purchasing additional locations.

How does endota spa choose the locations?

The locations of existing endota spa franchises are many and varied. Each owner has an idea of where and what
they would like their spa to be and we encourage business owners to thoroughly research proposed locations
before deciding on a suitable site.


While endota spa does not choose the locations, we are regularly approached by landlords or developers with
opportunities, which are then assessed by endota spa and presented to prospective franchisees. 


Although endota spa must approve your proposed location, it is ultimately your signature on the lease and you have
the final decision as to whether the proposed site is suitable for the needs of your endota spa franchise.

How do I go about finding the right location and negotiating the lease?

Once you have paid your franchise fee in full, we will begin to work with you on finding a suitable location within
your agreed territory and negotiate an acceptable and sustainable lease structure. This must be approved in
writing by endota spa.

What is the level of investment?

The cost of fitting out a spa in current conditions (including franchise fees, stock, computer equipment and software, licenses, furniture, cabinetry, plumbing equipment, towels, blankets, washer / dryers, internal and external signage, marketing collateral, fixtures, fittings, uniforms and funds for working capital) could be between $350,000 and $450,000.

What working capital is required to start up an endota spa?

This varies with every spa and at what time of the year the spa actually opens. We usually recommend that
a new business commence trading with working capital of not less than $40,000.

What is the percentage of treatment sales, product sales and gift
voucher sales in an average spa?

On average the split of income is currently 48% from treatments, 36% from gift vouchers and 16% from product sales.

What ongoing support does endota spa provide?

Your Business Development Manager will visit your spa several times a year to assist you meet your business plan and budget goals and to ensure that you are meeting endota standards regarding Quality Assurance. These visits may look at treatment service standards, training, marketing, retail sales and productivity.

Each business owner is required to attend our endota spa Introduction and endota spa Education courses. We will also arrange a four day in-spa training period prior to and on commencing trading.

This seeks to cover all practical aspect of endota spa operations, gift vouchers and the point of sale system.
Our endota spa training schools also offer refresher courses for product education and retail sales.

Do I need to work in-spa?

In our experience, especially during the first 12 months of establishing a new spa, the most successful franchises
will be run by the franchisee. Fully committing to the business from a complete understanding of the
business and the community in which you operate. Whilst some established business owners do not work fulltime
in spa, they remain committed and it is important to us that you are determined to pursue an active role in
the business. 

Where can i find the industry franchising code of conduct?

Please click here to access the 2014 mandatory franchising code of conduct?

Light Therapy powered by lightfusion™ LED
What is endota spa lightfusion™ LED?

lightfusion™ LED is a totally natural, non-invasive treatment that is proven to boost collagen, increase hydration and improve microcirculation in just 10 minutes.

What does the device do?

The lightfusion™ LED device infuses light deep through skin layers and into the cells. It works from the inside out to stimulate collagen and elastin production at the cellular level. This renews the cell whilst oxygenating the external layers of the skin. The results will allow skin to better absorb skincare accelerating the improvement in skin’s texture and tone. We further extend the treatment benefit by also including a take home overnight cream to promote ongoing skin rejuvenation.

Is the treatment effective?

Yes. The treatment stimulates the intricate cellular processes that stimulate collagen production, increasing skin elasticity and promoting greater blood flow and tissue oxygenation.

Does it cover the entire face?

It doesn’t need to. Scientific research has shown that the effect of low-level light therapy spreads throughout the tissue. Just like one rain drop in a lake, the effect of one drop ripples out and spreads much wider than the original rain drop. The treatment pads have been specially designed to cover as much of the face as possible while not feeling claustrophobic like traditional panel type LEDs can.

Does it feel hot on the skin?

No. The treatment heads do not get hot nor feel hot against the skin. They produce light energy with very little thermal energy, making the treatment relaxing as well as effective.

Will the treatment help my products penetrate my skin more effectively?

Yes. Low-level light therapy increases blood flow and tissue oxygenation within skin treated with red and near infra-red light, helping the skin utilise active ingredients more effectively.

Can I combine LED with other aesthetic treatments?

Yes. endota spa lightfusion™ will enhance and accelerate the results from other treatments particularly facials, microdermabrasion and peels because it builds healthy skin from the inside out, complimenting other treatments.

What results can I expect and how long will they last?

After a single treatment skin may feel firmer and tighter with a reduced pore size and skin will feel softer and smoother due to the instant hydration and enhanced absorption of the ingredients in the hydrogel mask. Your complexion will look more vibrant and fresher due to the increased blood flow and tissue oxygenation at the cellular level. A course of 4 treatments will help improve fine lines and wrinkles and will improve skin firmness, elasticity and any pigmentary issues. Results can last for several months following a course of 4 treatments, however maintenance sessions are advised to ensure longer lasting results.

Can I over treat skin?

No. Because endota spa lightfusion™ LED uses non-thermal properties it does not damage skin cells. During a treatment, skin cells reach a light absorption level at which point they no longer absorb light.

Is it claustrophobic?

No. Unlike other traditional LED panel systems that surround the face endota spa lightfusion™ is specifically designed to deliver a comfortable treatment. It does not cover the eyes or feels heavy on the skin. The LED’s used are the first of their kind delivering two wavelengths at the correct energy from one diode making the device light and enabling treatment times to be reduced to 10 minutes.