returns and shipping

Gift Vouchers

endota spa vouchers are the warm soft equivalent of cold hard cash. Once they leave endota spa they are yours to have and to hold tightly onto.

endota spa cannot be responsible for vouchers lost, stolen or expired.

endota spa vouchers are valid for 12 months and are not redeemable for cash.

endota spa Gift Vouchers are in 2 formats:

  • hard copy format - a gorgeous card in a gift sleeve will be posted in the mail to your nominated recipient.  $10 Postage fee applies.
  • e-voucher (PDF) format - an email will be sent to the recipient within the hour with the link to download your Gift Voucher.
Please note: Shipping is free when you spend over $75 and purchase both products and Gift vouchers in the same (one) order.
products

returns and/or refunds

endota spa will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the endota spa refund policy does not cover changes of mind, so please choose carefully.

Items are returnable at your own cost to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc  VIC  3933


missing products in your delivery

If by chance, you happened to find a missing item from your order upon delivery, please contact our team on 03 5971 8700 within 72 hours of receiving your parcel and we will immediately despatch the missing item to you. Keep your order reference number handy to assist us with locating your order. 


delivery policy

Goods will be delivered Monday to Friday. there is a flat rate shipping fee of $10.00 for all products. If your total amount ordered for products is greater than $75.00, your shipping is free. Delivery is only available within Australia. Please allow 5-7 working days for delivery to Victoria and 7-9 working days for all other locations. A signature will be required at delivery address when receiving goods.

There is a flat rate shipping fee of $10.00 for all physical gift voucher orders. 

Please note during the holiday season, your delivery may take up to 7-10 working days to arrive. We apologise for the inconvenience.



international orders

We cannot ship to international addresses at this time. 



charging information

We accept payments by visa and mastercard. Please note your credit card will be charged separately for the purchase of gift vouchers and skincare.



security of credit card information

We do not store any credit card numbers for any payment made through this website. The real time eCommerce system allows us to accept a card number, process it, and record only the details of the transaction (success or failure, amount), never the card number. If you at any time believe that your credit card number or transaction has been compromised in any way, please notify us immediately.

Industry standard 128-bit SSL (secure sockets layer) is utilised for transaction submission to the gateway. From there the data is encrypted using 1024-bit RT4 for key exchange and 3DES (triple 56-bit keys) for transaction submission through to the australian banking network over SSL once again.