RECALL endota Mineral Protect SPF50 Sunscreen (AUST L 333138)

Affected Batches: A1614 (Exp Feb-26), A1994 (Exp Jan-27), A2418 (Exp Oct-27) 
TGA Reference Number: RC-2025-RN-00983-1 

To our endota community, 

At endota, we exist to help people feel better, and that begins with ensuring the safety and wellbeing of our community. In alignment with this commitment, and in accordance with the Therapeutic Goods Administration (TGA), we are issuing a recall of three specific unexpired batches of endota Mineral Protect SPF50 Sunscreen.  

Testing indicates that the Sun Protection Factor (SPF) of these batches may not meet the labelled SPF50 rating. A lower than labelled SPF rating may increase the risk of sunburn during use and reduce the long-term effectiveness of sun protection.

Please stop using the affected batches immediately. For instructions on returning the product and receiving a refund please contact info@ethicalzinc.com or call 08 9249 3553. 

This recall does not affect any other endota products. The recall only applies to endota Mineral Protect SPF50 Sunscreen, purchased after January 2023.

In light of recent industry developments and growing public concern around SPF efficacy, we support ongoing improvements to SPF testing protocols and governance, as stronger safeguards will benefit all Australians.

For information regarding Natural Clear Zinc SPF50+, please click here.

For information regarding Natural Clear Zinc SPF50+, please click here.

FAQs: mineral protect SPF50 sunscreen

Why has Mineral Protect SPF50 Sunscreen been withdrawn from our range? 

After careful consideration and in light of SPF testing variabilities, we decided to cease supply of our Mineral Protect SPF50 Sunscreen.

What did your testing show?

Our independent laboratory testing, performed to international standards (ISO 24444), on the finished formula of Mineral Protect SPF50 Sunscreen indicated an SPF value of 52 under test conditions.

How do I claim a refund? 

If you have purchased a Mineral Protect SPF50 Sunscreen and would like a refund, click here.

For eligible purchases, we offer either:

• A refund of the purchase price or;
• A unique online coupon code for $100, which offers an additional $20 value over the RRP of $80.
  

Important details:

• The unique online coupon code is valid for product purchases only and must be redeemed at endota.com.au by 28th February 2026.
• To qualify for a refund or your unique online coupon code the product must have been purchased after January 2023, and proof of purchase is required. 
  

Acceptable proof of purchase includes:

• Receipt
• Order number from an online purchase
• Bank statement (if no receipt is available).

Payment method conditions: 
For eligible purchases, we offer either: 
 

• UNIQUE ONLINE COUPON CODE for $100: If you select the online coupon code for $100 you will receive a single use code via email to redeem for products online at endota.com.au.
• REFUND:
  • If payment was made using an endota gift card, the refund will be issued as an endota gift card for the original purchase amount.
  • For all other payment methods, refunds will be processed via PayPal or bank transfer using PAYID only. 

Are other endota sunscreens affected?

This decision applies only to Mineral Protect SPF50. We have placed a temporary hold on the sale of  Natural Clear Zinc SPF50+ while we undertake additional independent re-testing of the formulations. Although Natural Clear Zinc uses a different formulation, we chose to pause sales as a proactive measure while further testing is completed. We’ll share updates as soon as results are available.

Can I still use the Mineral Protect SPF50 Sunscreen?

The current TGA recommendation is to not use the product and recommends seeking an alternative sunscreen.  

FAQs: natural clear zinc SPF50+

Why was Natural Clear Zinc SPF50+ paused? 

We temporarily paused Natural Clear Zinc SPF50+ as a precaution while additional independent testing is carried out. This step reflects our commitment to safety and transparency. The Natural Clear Zinc SPF50+ formula is completely separate from Mineral Protect SPF50. We’re simply waiting for the final test results.

When will Natural Clear Zinc SPF50+ be available again?

We have submitted the product for further testing and will share updates as soon as results are available. 

Is it safe to use Natural Clear Zinc SPF50+ if I already have it?

There are no known concerns with the product. The pause is precautionary while we complete further testing.