healthcare rebates

Please enquire at your local endota regarding Remedial Massage treatment eligibility.

Some of our spas offer private health cover rebates on Remedial Massage. When you make your booking just let the spa know that you would like to claim, and they will advise if they have any remedial therapists with provider numbers and which funds you can claim with.

Before attempting to redeem a gift card for Remedial massage, it is advisable to consult your health insurance provider regarding potential rebates. It is important to note that certain health funds do not accept gift card payments as eligible for claims.

Please note, bookings on a Sunday and Public Holiday will incur a surcharge and bookings on a Saturday may incur a surcharge. Please check with your local spa for more information. Please note that gift cards can not be used on a Public Holiday. Gift cards redeemed for treatments on a weekend may also incur a surcharge.

Please note, all spas charge a credit card surcharge at time of transaction. These charges vary per spa.

We kindly request a minimum of 24 hours' notice if you need to reschedule or cancel your appointment. Please note that cancellations with less than 24 hours' notice or missed appointments will incur a cancellation fee of 50% of the booking value.

To cancel a treatment booking made via our online bookings system:

1. Log in to your account
   Navigate to https://booking.endotaspa.com.au/webstoreNew/services and login to the account you made the booking under by clicking “Sign In” on the top right (desktop) or in the menu (mobile).
   
   Note: this may be different to your account details on endota.com.au, as our booking system requires its own account.
   
   
2. Click on your name
   After logging in, click your name in the top right (desktop) or in the menu (mobile).
   
   
3. Click 'Appointments'
   On the "User Profile” account page, click ‘Appointments’ on the left (desktop) or on the top (mobile).
   
   
4. View and cancel your appointment
   Within the appointments section, you should see all upcoming appointments. Click “cancel” on the appointment you wish to cancel.
   
   Please note bookings within 24 hour cancellation period cannot be cancelled or amended online. To cancel or amend a booking within the 24-hour cancellation period, please contact the spa directly.
   
   
5. Enter comments and confirm your cancellation
   Enter your reason for cancellation into the comment box before clicking “Submit”.
   Note: You will not be able to proceed until you have entered information into the field. Cancellation charges may apply.*
   
   
6. Your appointment has been cancelled
   The cancelled booking should no longer be visible on your account screen.
   
   *Cancellation Fees
   Please note that cancellations with less than 24 hours' notice or missed appointments will incur a cancellation fee of 50% of the booking value.
   
   If you are having trouble cancelling your booking, call or email the spa directly. You will be unable to cancel appointments online within 24 hours of the actual appointment. Please contact the spa directly in this case.
   
   Alternatively, you can contact our customer care team here. Please note, our Customer Care team will respond to enquiries within standard business hours (9am – 5pm, Monday to Friday), so time sensitive enquiries on the weekend will need to be directed to the relevant spa.