endota spa FAQs

Spa Etiquette

Arrival time

Please arrive 15 minutes before your treatment so that you can relax in our lounge and enjoy a cup of our Organic Tea. During this time we can collect information that is required to ensure that your treatment meets your needs.

Disclosure

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.

If you are pregnant or have any injuries, or skin conditions please let us know to ensure your treatment is tailored accordingly.

Spa attire

We recommend that you arrive in comfortable clothes so that when your treatment is complete, you can leave feeling great. If you are having a foot treatment, please wear open-toe shoes.

Couples treatments

You can share your endota experience. Our spas are all different sizes so due to distancing requirements with COVID-19 this may not be possible at all locations. Mention that you would like a double room when you make your booking and we can let you know if this is possible.

Group bookings

Let us tailor an experience for you and your friends. Contact your local endota spa to discuss your event.

Health insurance rebates

Please enquire at your local endota spa regarding Remedial Massage treatment eligibility.

Gift Card

An endota Gift Card is the ultimate gift to show someone you care. We have a range of treatment Gift Cards available, or we can assist you with a Freedom Gift Card so the recipient can choose their own spa experience. For more information please refer to our Gift Voucher and Gift Cards FAQs section.

Cancellation policy

We request a minimum of 24 hours' notice should you wish to reschedule or cancel your appointment. Failure to do so may result in a 50% cancellation fee.

Pregnancy

If you are pregnant please share your news with us when you book. Some treatments are not recommended for women in their first trimester and some facial treatments (including LED) are not recommended whilst pregnant. We will ensure your treatment is customised to suit you.

Children in spa

We understand that many of our clients have children, however due to safety concerns children are generally not permitted in spa. Please check with your local spa if you cannot make arrangements prior to your treatment. Young guests 16-18 years old are welcome to enjoy a selection of treatments with the permission and supervision of a parent or guardian. Please note, the client card must be signed by the parent or guardian and we do not cater for children under the age of 16.

Minimum treatment age

Young guests 16-18 years old are welcome to enjoy a selection of treatments under the supervision of a parent or guardian. Please note, the client card must be signed by the parent or guardian and we do not cater for children under the age of 16. Please contact your local spa for more information.

Gift Vouchers and Gift Cards

I haven’t received my e-voucher what can I do?

Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your voucher is not here, please email info@endota.com.au with your purchase order number starting with an END-...and we will track your order for you.

What if i lose my Gift Voucher?

In the incident that you have lost your voucher, please contact us with your tax receipt or original purchase order number if you have ordered from our website and we will do our utmost best to track your voucher. Gift Vouchers are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.

What is an e-voucher?

Our e-voucher is short for electronic vouchers. They are in a pdf file format, which can be sent directly to the recipient, forwarded, or printed out to give to the recipient.

If I select an e-voucher, will I get a physical gift voucher in the mail?

No. Our e-vouchers once purchased are automatically sent to you as a pdf document directly to your chosen recipient email address.

What happens if I change my mind and want a physical gift voucher instead?

We can most certainly arrange a new physical gift voucher for you. There will be a small postage and handling fee for this delivery. Please contact us via email at info@endotaspa.com.au or call us on 03 5971 8700.

Can I use my email address to receive the voucher instead?

Yes, under the recipient email field, please send the e-voucher to this email address.

Is there a separate section where I enter in the recipient details? I don’t want the voucher to have my name on it.

Yes, we have a section where you can fill in the recipient's details. This section is optional and you can skip this section if you wish. It will not affect your voucher purchase.

What is the expiry date on my voucher?

Your Gift Card or e-Gift Card will come with a 3-year expiry date from the date of purchase.

Can I obtain a refund on my Gift Voucher or Gift Card if I change my mind?

Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged for products. You can also choose to keep the voucher and use it for yourself or give it to a different person.

Your Gift Voucher or Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card) once the purchase has been made.

Can I use my voucher at any endota spa location?

Yes, absolutely. We have over 100 spa locations Australia wide. Please contact your local endota day spa to book in your voucher treatment. You can search for your local spa here.

Do you accept vouchers on Public Holidays? If not, why?

We do not accept vouchers on Public Holidays as not all of our spas are open on this day. We apologise for the inconvenience.

Can I upgrade or change my voucher treatment? Or can I purchase product with my voucher instead?

Yes. Please contact your local endota spa for treatment or product options. They will notify you if there is any additional payment required.

I want to purchase a specific treatment listed at my endota spa. Can I do this?

We have four signature treatment gift card options available for you to choose from, or you can choose a freedom voucher. All of our Gift Vouchers and Gift Cards can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged for products.

Can I use my Gift Voucher or Gift Card to purchase another Gift Voucher or Gift Card?

Your Gift Voucher and Gift Card cannot be used to purchase another Gift Voucher or Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card). Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.

Skincare and Accessories

Is endota spa certified organic?

The endota Organics™ range (excluding the Recovery range) is certified to the COSMOS-standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skincare claiming natural or organic status. It is specific to the cosmetics category.

What is the difference between natural and organic certification?

The COSMOS certified organic logo will appear on the packaging of the product when the product meets the COSMOS-standard of 95% organic, measured as a percent of the total product.

The COSMOS certified natural logo will appear on the packaging of products, with anything under 95% certified organic ingredients, but no less than 50%. But contains up to 100% natural ingredients.

Are all endota spa product ranges certified organic?

Only the endota Organics™ range is currently certified however none of our products are tested on animals.

Are all products suitable for use on pregnant women?

As endota organic products contain certified organic essential oils we would recommend consulting with your Doctor or Obstetrician. All product descriptions on our website include a full ingredients list.

Can endota spa organic products be used on babies & infants?

We recommend using our endota Organics™ Nurture range. It has been hypoallergenic & dermatologically tested and was specifically formulated for the most sensitive skin. For all other products including our endota Organics™ range, we recommend consulting with your Doctor or Pediatrician. All product descriptions on our website include a full ingredients list.

I would like to retail your products at my / salon spa

endota products are sold at our endota spa locations and on www.endotaspa.com.au. If you would like to retail our products please contact info@endota.com.au

What products are best for my skin type?

You can chat with one of our online skin consultants or pop into one of our over 100 stores Australia wide for a free skin consultation.

Are your products tested on animals

As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any product testing or animal ingredients to be used. endota is a certified cruelty-free company.

Are endota spa organic products vegan friendly?

The endota Organics™ range is mostly free of animal by-products. Please note that some of our products do contain beeswax & honey. Any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are certainly derived from plant sources. All product descriptions on our website include a full ingredients list.

Do any of the endota spa organic products contain nuts?

Some of our products do contain nut derivative ingredients. All product descriptions on our website include a full ingredients list.

Is endota spa packaging recyclable

All of endota's product packaging is recyclable. In order to get approval for our certified organic products, ACO/COSMOS guidelines concerning packaging also have to be adhered to. endota adheres to all organic certification requirements including packaging. You will notice that most of our packaging features the recycling symbol on the bottom.

Do endota spa use synthetic fragrances

None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you check the ingredients list and patch test the product on your skin before using. All product descriptions on our website include a full ingredients list.

Can endota spa provide me with free product samples for trial before I purchase?

Each endota provides testers for many of our products in the spa, so please visit your nearest endota to trial products from the range. Due to COVID -19, our testers are not currently displayed on shelf, we have them at reception, please just ask and they can be dispensed hygienically.

Where can I find a list of endota spa products ingredients?

All product descriptions on our website include a full ingredients list. Moreover, all endota products have all ingredients printed on the back of the packaging.

Is endota spa suitable for men?

Yes, We consider our products to be unisex.

What is the expiry date for endota spa Organics?

All products have a guaranteed shelf-life of 12-24 months unopened, and 6 -12 months opened.

Laser Genesis

What does the treatment feel like?

Clients often describe the treatment as relaxing and therapeutic. You can expect to feel a gentle warming sensation of your skin's surface during the treatment.

What areas can be treated?

The most common areas are the face, neck, décolletage, and back of hands.

What can I expect before the treatment?

Over the course of your treatments, Laser Genesis can help to restore the skin's glow and appearance. The effect of multiple treatments can be quite dramatic. The longevity of Laser Genesis results varies with most people experiencing sustained results that may last up to 6 months.

What kind of results will I see?

Over the course of your treatments, Laser Genesis can help to restore the skins glow and appearance. The effect of multiple treatments can be quite dramatic. The longevity of Laser Genesis results varies with most people experiencing sustained results that may last up to 6 months.

How many treatments will I need?

On average 4-6 treatments are needed for optimal results. It is recommended that treatments take place every 2-4 weeks. Each client's skin condition and needs will vary. For more information about your expected results, you can chat with your Therapist.

What can I expect after a treatment?

After a Laser Genesis treatment you can return to normal activities. There is no downtime at all. Some clients may experience a slight redness which will disappear within a few hours after the treatment. For optimal and ongoing results, it is important that you use the home care prescribed to you by your Therapist during your consultation.

Light Therapy LED

What is endota Light Therapy

LED is a natural, non-invasive treatment that is proven to boost collagen, increase hydration, and improve microcirculation.

What does the device do?

The LED device infuses light deep through skin layers and into the cells. It works from the inside out to stimulate collagen and elastin production at the cellular level. This renews the cell whilst oxygenating the external layers of the skin. The results will allow the skin to better absorb skincare accelerating the improvement in the skin’s texture and tone. We further extend the treatment benefit by also including a take-home overnight cream to promote ongoing skin rejuvenation.

Is the treatment effective?

Yes. The treatment stimulates the intricate cellular processes that stimulate collagen production, increasing skin elasticity, and promoting greater blood flow and tissue oxygenation.

Does it cover the entire face?

It doesn’t need to. Scientific research has shown that the effect of low-level light therapy spreads throughout the tissue. Just like one raindrop in a lake, the effect of one drop ripples out and spreads much wider than the original raindrop. The treatment pads have been specially designed to cover as much of the face as possible while not feeling claustrophobic.

Does it feel hot on the skin?

The treatment heads do not get hot nor feel hot against the skin. They produce light energy with very little thermal energy, making the treatment relaxing as well as effective.

Will the treatment help my products penetrate my skin more effectively?

Yes. Low-level light therapy increases blood flow and tissue oxygenation within skin treated with red and near infra-red light, helping the skin utilise active ingredients more effectively.

Can I combine LED with other aesthetic treatments?

Yes. LED will enhance and accelerate the results from other treatments particularly facials, microdermabrasion, and peels because it builds healthy skin from the inside out, complimenting other treatments.

What results can I expect and how long will they last?

After a single treatment skin may feel firmer and tighter with a reduced pore size and skin will feel softer and smoother due to the instant hydration and enhanced absorption of the ingredients in the hydrogel mask. Your complexion will look more vibrant and fresher due to the increased blood flow and tissue oxygenation at the cellular level. A course of 4 treatments will help improve fine lines and wrinkles and will improve skin firmness, elasticity, and any pigmentary issues. Results can last for several months following a course of 4 treatments, however, maintenance sessions are advised to ensure longer-lasting results.

Can I over treat skin?

endota LED uses non-thermal properties it does not damage skin cells, so you can’t over treat the skin. During a treatment, skin cells reach a light absorption level at which point they no longer absorb light.

Is it claustrophobic?

Our LED mask has been specifically designed to deliver a comfortable treatment. It does not cover the eyes or feel heavy on the skin.

Tandota spray tan

Will Tandota spray tan look natural and suit my skin tone?

We have two types of tan at endota Express and Tandota.

Express Tan: This lightweight ultra-dark bronzing formula deeply hydrates and replenishes. Designed to absorb quickly and containing powerful antioxidants and essential fatty acids to help improve skin tone and texture. This formulation has the advantage of being able to control the depth of colour by the time left on the skin, allowing you to achieve the ideal shade. The result is a deep, smooth sun-kissed tan in 1 hour. Leave on longer for deeper results.

Tan-Dota: A one-of-a-kind bronzing treatment, supercharged with antioxidants to restore skin hydration whilst revitalising the skin. The weightless formula absorbs quickly to lock in moisture, while essential fatty acids found in organic coconut soothe dry areas and improve overall skin texture and tone. The boost in hydration replenishes the skin while delivering a fast rich tan without the fake tan smell.

What should I wear to my spray tan appointment?

Wear dark, loose fitting clothing, preferably without a bra. Tight clothing can cause the tan to rub and dry in patches.

How long after a spray tan do I need to wait before showering?

Guide to showering:

Express Tan
2-4 hours

Tandota
2 hrs —very light colour
4 hrs —light/medium colour
6 hrs+ —deep colour.

After showering pat the skin dry rather than rubbing with a towel. Use shower gel rather than bar soap if possible.

Can I leave the tan on overnight and wash in the morning?

It’s fine to leave the tan on overnight and wash in the morning; however, some colour may transfer onto bed linen. This will wash out of cotton sheets but will be difficult to remove from manmade fibres or wool.

Can I play sport or go swimming after a spray tan?

For best results, clients should avoid swimming or chlorine pools as these may bleach the tan. Any activity that may cause perspiration should also be avoided for at least the first 12 hours after the treatment.

Is there anything I should do to prepare my skin for a spray tan?

It is essential to have clean, perfume free skin before having a spray tan as any residue from oils or deodorant will create a barrier to the tan and reduce results.

In the days leading up to the treatment, it is also a good idea to exfoliate, paying special attention to dry areas including the hands, elbows, and knees. Exfoliating will ensure that the skin is smooth and properly prepared for an even looking, long-lasting tan. You may consider booking a full body exfoliation the day before your spray tan.

Can I wax or shave before and after a spray tan?

Try to wax or shave 24 hours prior to your spray tan to reduce your skin’s sensitivity. Wait for as long as possible after a spray tan to shave and avoid waxing until your tan has faded.

What should I discuss with the Therapist prior to my spray tan?

Prior to a spray tan you should receive a thorough consultation from your Therapist. Make sure to discuss relevant information such as the event you are attending or how dark you wish the tan to develop.

How can I extend the life of my spray tan?

To maintain an even looking tan longer you can use the Lilly Pilly & Lime Gradual Tanner. This product will extend the life of the tan and hydrate the skin. As the tan starts to wear, exfoliate the body every few days to ensure the tan fades easily.

What products would benefit my skin after a spray tan?

You may wish to combine the Lilly Pilly & Lime Gradual Tanner with our Vanilla & Macadamia Body Drink or Coconut & Grapefruit Melting Body Balm to keep your skin soft and supple following a spray tan.

Media Enquiries

Who do I contact for media, advertising or PR enquries or opportunities?

Please email marketing@endota.com.au with your query.

I am doing an assignment about endota spa and would like to speak with someone.

Please email info@endota.com.au with your query.

Who do I contact for corporate partnership enquiries?

Please email clare.anstey@endota.com.au with your enquiry.

Feedback

I have some feedback about my experience at endota spa

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Franchise

How long has endota spa been in business?

Melanie Gleeson, endota spa Founder and CEO began business in 2000 and franchising endota spas in 2004.

What determines an endota spa territory?

A territory is usually determined by either a kilometer radius or postcodes.

Can I only purchase one territory?

You can purchase more than one territory and we have a pricing structure in place providing for discounts for multiple upfront purchases.

Do any of your other franchisees own multiple spas?

Yes, almost half of our franchisees own multiple sites or are considering purchasing additional locations.

How does endota spa choose the locations?

The locations of existing endota spa franchises are many and varied. Each owner has an idea of where and what they would like their spa to be and we encourage business owners to thoroughly research proposed locations before deciding on a suitable site.

While endota spa does not choose the locations, we are regularly approached by landlords or developers with opportunities, which are then assessed by endota spa and presented to prospective franchisees.

Although endota spa must approve your proposed location, it is ultimately your signature on the lease and you have the final decision as to whether the proposed site is suitable for the needs of your endota spa franchise.

How do I go about finding the right location and negotiating the lease?

Once you have paid your franchise fee in full, we will begin to work with you on finding a suitable location within your agreed territory and negotiate an acceptable and sustainable lease structure. This must be approved in writing by endota spa

What is the level of investment?

The cost of fitting out a spa in current conditions is between $400,000 to $500,000.This takes into account the fit-out costs to build the spa, along with tools and the required equipment to make the spa functional.

What working capital is required to start up an endota spa?

This varies with every spa and at what time of the year the spa opens. We usually recommend that a new business commence trading with working capital of not less than $40,000.

What ongoing support does endota spa provide?

Your Business Development Manager will visit your spa several times a year to assist you to meet your business plan and budget goals and to ensure that you are meeting endota standards regarding Quality Assurance. These visits may look at treatment service standards, training, marketing, retail sales, and productivity.

Each business owner is required to attend our endota Introduction and endota Education courses. We will also arrange a four day in-spa training period prior to and on commencing trading.

This seeks to cover all practical aspects of endota operations, gift vouchers, and the point of sale system. Our endota training schools also offer refresher courses for product education and retail sales.

Do I need to work in-spa?

In our experience, especially during the first 12 months of establishing a new spa, the most successful franchises will be run by the franchisee. Fully committing to the business from a complete understanding of the business and the community in which you operate. Whilst some established business owners do not work fulltime in spa, they remain committed and it is important to us that you are determined to pursue an active role in the business.

Where can I find the industry franchising code of conduct?

Please click here to access the 2017 update to the mandatory franchising code of conduct?

Returns

I would like to return items I have bought online

endota spa will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the endota spa refund policy does not cover changes of mind, so please choose carefully.
Items are returnable at your own cost to endota Product Pty Ltd, 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online

Do I get a refund of the delivery fee?

endota spa will not refund the delivery fee on returned items unless they are considered faulty or broken.

Can I return items bought with a gift card or e-voucher?

endota accepts returns on purchases made with a gift card or e-voucher. If you return an item that you have used a gift card or e-voucher to purchase, the value of the item at the time of purchase will be credited to you in the form of another gift card or e-voucher.

If the price has been updated since I have returned my item, will I receive the new price on my refund?

The total refund is equal to the value of the returned items at the time of purchase.

How will I know you have received my returned items?

endota spa will send an email to the listed email on the order to confirm they have received your return.
Please be patient as this can take up to 30 days to process.

I received a faulty or broken item in my order

endota will happily exchange or refund any product that has arrived faulty or broken.
Items are returnable to endota Product Pty Ltd, 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online

Qantas Points

How do I earn Qantas Points?

You must be a Qantas Frequent Flyer Member to earn Qantas Points. Members must add their Qantas Frequent Flyer details to their endota account. Log in or create an account. If you are not already a Frequent Flyer member you can join for free now.

What QFF details do I need to link to endota account?

Just your QFF membership number and surname and endota and Qantas will be able to validate.

Can I add more than one Qantas Frequent Flyer membership number to my endota account?

Only one Qantas Frequent Flyer number can be linked to one endota account and they must belong to the same individual. The name on your endota account must match the name your have registered with your Qantas Frequent Flyer account.

What if I have forgotten my QFF Membership number?

Refer to your Qantas Frequent Flyer Card OR find a QFF email as the QFF Number is displayed in all emails OR find your QFF Number in the Qantas App if you have it downloaded. If you are still unable to find your QFF number, please contact the Qantas Frequent Flyer Service Centre on 13 11 31 for assistance.

How many Qantas Points can I earn online?

You will earn 5 Qantas Points per $1 spent on any endota product purchased. Please note there may be specific campaigns endota runs where the points offering changes. You will not earn points on GST or delivery fees.

What are Eligible Products I can earn Qantas Points online?

Any endota product listed on our website. Qantas Points will not be earned on:

  1. for payments on products or services not made through endota online (for example in-spa – except Sydney Airport Light & Hydration Studio);

  2. for gift card purchases, gift packs that include a gift card and Dermalogica products.

  3. on payments that are refunded to you by endota

  4. on purchases funded entirely by gift card

  5. If a gift card is used to fund a part of a purchase, the remaining amount will be eligible for Qantas Points.

When will my Qantas Points be credited to my Qantas Frequent Flyer account?

Please allow up to 60 days for Qantas Points earned from endota online to appear in your Qantas Frequent Flyer account. However if you purchased from our Sydney Airport Light & Hydration Studio and entered your QFF details as part of the transaction, the points will be credited immediately.

What happens if I use After Pay to purchase product online to earn Qantas Points?

If Afterpay is used to purchase products online, you will earn your Qantas Points once the transaction has been paid in full. Qantas Points will be credited to your Qantas Frequent Flyer account within 60 days of purchase.

What can I redeem my Qantas Points for?

I have previously purchased endota product online before endota spa became a partner of Qantas Frequent Flyer. Can I earn Qantas Points for this existing purchase?

Only purchases made with endota on or after 1 March 2019 will be eligible to earn Qantas Points. You must add your QFF details to your online account to earn points.

How do I claim missing points?

Please contact Qantas Loyalty Contact Centre (QLCC) on 13 11 31, or complete the enquiry form at https://www.qantaspoints.com/about/contact-us

Please note – it will take up to 60 days to see the points earned in your account.