endota spa Q & A
Please arrive 15 minutes before your treatment so that you can relax in our lounge and enjoy a cup of our Organic Tea. During this time we can collect information that is required to ensure that your treatment meets your needs.
If you have any illness, injury or skin condition please let us know to ensure your treatment is tailored accordingly.
We recommend that you arrive in comfortable clothes, so that when your treatment is complete, you can leave feeling great. When you are taken through to the treatment room, we will ask you to slip into our robe (please keep your underwear on underneath). If you are having a foot treatment, please wear open toe shoes.
You can share your endota spa experience. Mention that you would like a double room when you make your booking.
Let us tailor an experience for you and your friends. Contact your local endota spa to discuss your event.
Health insurance rebates
Please enquire at your local endota spa regarding Remedial Massage treatment eligibility.
An endota spa Gift Card is the ultimate gift to show someone you care. We have a range of treatment Gift Cards available, or we can assist you with a Freedom Gift Card so the recipient can choose their own spa experience. For more information please refer to our Gift Voucher and Gift Cards faqs section.
We request a minimum of 24 hours' notice should you wish to reschedule or cancel your appointment. Failure to do so may result in a 50% cancellation fee.
If you are pregnant please share your news with us when you book. Some treatments are not recommended for women in their first trimester and some facial treatments (including LED) are not recommended whilst pregnant. We will ensure your treatment is customised to suit you.
Gift Vouchers and Gift Cards
I haven’t received my e-voucher what can I do?
Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your voucher is not here, please email firstname.lastname@example.org with your purchase order number starting with an END-...and we will track your order for you.
What if i lose my Gift Voucher?
In the incident that you have lost your voucher, please contact us with your tax receipt or original purchase order number if you have ordered from our website and we will do our utmost best to track your voucher. Gift Vouchers are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.
What is an e-voucher?
Our e-voucher is short for electronic vouchers. They are in a pdf file format, which can be sent directly to the recipient, forwarded or printed out to give to the recipient.
If I select an e-voucher, will I get a physical gift voucher in the mail?
No. Our e-vouchers once purchased are automatically sent to you as a pdf document direct to your chosen recipient email address.
What happens if I change my mind and want a physical gift voucher instead?
We can most certainly arrange a new physical gift voucher for you. There will be a small postage and handling fee for this delivery. Please contact us via email at email@example.com or call us on 03 5971 8700.
Can use my email address to receive the voucher instead?
Yes, under the recipient email field, please send the e-voucher to this email address.
Is there a separate section where I enter in the recipient details? I don’t want the voucher to have my name on it.
Yes, we have an section where you can fill in the recipients details. This section is optional and you can skip this section if you wish. It will not affect your voucher purchase.
What is the expiry date on my voucher?
For Gift Cards sold after 31st of March 2018 your Gift Card or e-Gift Card will come with a 3 year expiry date from the date of purchase, this is not retrospective.
Can I obtain a refund on my Gift Voucher or Gift Card if I change my mind?
Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, upgrade to a different treatment or exchanged for products. You can also choose to keep the voucher and use for yourself or give to a different person.
Your Gift Voucher or Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card) once the purchase has been made.
Can I use my Gift Card at any endota spa location?
Yes. We have over 100 spa locations Australia wide. Please contact your local endota day spa to book in your Gift Card treatment.
Do you accept Gift Cards on Public Holidays? If not, why?
We do not accept Gift Cards on Public Holidays as not all of our spas are open on this day. We apologise for the inconvenience.
Can I upgrade or change my Gift Card treatment? Or can I purchase product with my Gift Cards instead?
Yes. Please contact your local endota spa for treatment or product options or shop endota products online. You will be notified if there is any additional payment required.
I want to purchase a specific treatment listed at my endota spa. Can I do this?
Yes. Please contact your local endota spa and they will be able to arrange this for you.
Can I use my Gift Voucher or Gift Card to purchase another Gift Voucher or Gift Card?
No, your Gift Voucher and Gift Card cannot be used to purchase another Gift Voucher or Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card). Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.
Skincare and Accessories
Is endota spa certified organic?
The endota spa Organics™ range (excluding the Recovery range) is certified to the COSMOS standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skin care claiming natural or organic status. It is specific to the cosmetics category.
What is the difference between natural and organic certification?
The COSMOS certified organic logo will appear on the packaging of product, when the product meets the COSMOS standard of 95% organic, measured as a percent of the total product.
The COSMOS certified natural logo will appear on the packaging of products, with anything under 95% certified organic ingredients, but no less that 50%. But contains up to 100% natural ingredients
Are all endota spa product ranges certified organic?
No, only the endota spa Organics™ range (excluding the Recovery products) is currently certified however none of our products are tested on animals.
Are all products suitable for use on pregnant women?
As endota spa organic products contain certified organic essential oils we would recommend consulting with your Doctor or Obstetrician. Please feel free to take a print out of our product ingredients for discussion.
Can endota spa organic products be used on babies & infants?
As endota spa organic products contain certified organic essential oils we would recommend consulting with your Doctor or Pediatrician. Please feel free to take a print out of our product ingredients for discussion
I would like to retail your products at my / salon spa
endota spa products are sold at endota day spa's and on www.endotaspa.com.au.
what products are best for my skin type?
Please visit our online skin consultation page to find out what products are best suited for your skin or alternatively head into one of our 90+ stores Australia wide for a free skin consultation.
Are your products tested on animals
As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any product testing or animal ingredients to be used. endota spa is a certified cruelty free company.
Are endota spa organic products vegan friendly?
The endota spa Organics™ range is mostly free of animal by-products. For more information, click here to be transferred to our ingredients list glossary which will inform you which products are vegan friendly. However, vegans please note that some products contain beeswax & honey. Be assured, any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are certainly derived from plant sources.
Do any of the endota spa organic products contain nuts?
Yes, for more information, click here to be transferred to our ingredients list glossary which will inform you which products contain nut derrivative ingredients.
Is endota spa packaging recyclable
All endota spa's packaging is recyclable. In order to get approval for our certified organic products, ACO/COSMOS guidelines in relation to packaging also have to be adhered to. endota spa adheres to all organic certification requirements including packaging. You will notice that most of our packaging feature the recycling symbol on the bottom.
Do endota spa use synthetic fragrances
None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you patch test the product on your skin.
Can endota spa provide me with free product samples for trial before I purchase?
Each endota spa provide testers for many of our products in the spa, so please visit your nearest endota spa to trial products from the range.
Where can I find a list of endota spa products ingredients?
All product descriptions on our website include a full ingredients list. Moreover, all endota spa products have all ingredients printed on the back of the packaging.
Is endota spa suitable for men?
Yes, We consider our products to be unisex.
What is the expiry date for endota spa Organics?
All products have a guaranteed shelf-life of 12-24 months unopened, and 6 -12 months opened.
Light Therapy powered by lightfusion™ LED
What is endota spa lightfusion™ LED?
lightfusion™ LED is a totally natural, non-invasive treatment that is proven to boost collagen, increase hydration and improve microcirculation in just 10 minutes.
What does the device do?
The lightfusion™ LED device infuses light deep through skin layers and into the cells. It works from the inside out to stimulate collagen and elastin production at the cellular level. This renews the cell whilst oxygenating the external layers of the skin. The results will allow skin to better absorb skincare accelerating the improvement in skin’s texture and tone. We further extend the treatment benefit by also including a take home overnight cream to promote ongoing skin rejuvenation.
Is the treatment effective?
Yes. The treatment stimulates the intricate cellular processes that stimulate collagen production, increasing skin elasticity and promoting greater blood flow and tissue oxygenation.
Does it cover the entire face?
It doesn’t need to. Scientific research has shown that the effect of low-level light therapy spreads throughout the tissue. Just like one rain drop in a lake, the effect of one drop ripples out and spreads much wider than the original rain drop. The treatment pads have been specially designed to cover as much of the face as possible while not feeling claustrophobic like traditional panel type LEDs can.
Does it feel hot on the skin?
No. The treatment heads do not get hot nor feel hot against the skin. They produce light energy with very little thermal energy, making the treatment relaxing as well as effective.
Will the treatment help my products penetrate my skin more effectively?
Yes. Low-level light therapy increases blood flow and tissue oxygenation within skin treated with red and near infra-red light, helping the skin utilise active ingredients more effectively.
Can I combine LED with other aesthetic treatments?
Yes. endota spa lightfusion™ will enhance and accelerate the results from other treatments particularly facials, microdermabrasion and peels because it builds healthy skin from the inside out, complimenting other treatments.
What results can I expect and how long will they last?
After a single treatment skin may feel firmer and tighter with a reduced pore size and skin will feel softer and smoother due to the instant hydration and enhanced absorption of the ingredients in the hydrogel mask. Your complexion will look more vibrant and fresher due to the increased blood flow and tissue oxygenation at the cellular level. A course of 4 treatments will help improve fine lines and wrinkles and will improve skin firmness, elasticity and any pigmentary issues. Results can last for several months following a course of 4 treatments, however maintenance sessions are advised to ensure longer lasting results.
Can I over treat skin?
No. Because endota spa lightfusion™ LED uses non-thermal properties it does not damage skin cells. During a treatment, skin cells reach a light absorption level at which point they no longer absorb light.
Is it claustrophobic?
No. Unlike other traditional LED panel systems that surround the face endota spa lightfusion™ is specifically designed to deliver a comfortable treatment. It does not cover the eyes or feels heavy on the skin. The LED’s used are the first of their kind delivering two wavelengths at the correct energy from one diode making the device light and enabling treatment times to be reduced to 10 minutes.
Tandota spray tan
Will Tandota spray tan look natural and suit my skin tone?
Our Tandota spray tan will provide you with a natural looking tan that will suit most skin tones.
What should I wear to my spray tan appointment?
Wear dark, loose fitting clothing, preferably without a bra. Tight clothing can cause the tan to rub and dry in patches.
How long after a spray tan do I need to wait before showering?
Tandota develops for up to 8 hours. You must leave the tan on for a minimum of 2 hours.
Guide to showering:
2 hrs —very light colour
4 hrs —light/medium colour
6 hrs+ —deep colour.
After showering pat the skin dry rather than rubbing with a towel. Use shower gel rather than bar soap if possible.
Can I leave the tan on overnight and wash in the morning?
It’s fine to leave the tan on overnight and wash in the morning; however, some colour may transfer onto bed linen. This will wash out of cotton sheets but will be difficult to remove from manmade fibres or wool.
Can I play sport or go swimming after a spray tan?
For best results, clients should avoid swimming or chlorine pools as these may bleach the tan. Any activity that may cause perspiration should also be avoided for at least the first 12 hours after the treatment.
Is there anything I should do to prepare my skin for a spray tan?
It is essential to have clean, perfume free skin before having a spray tan as any residue from oils or deodorant will create a barrier to the tan and reduce results.
In the days leading up to the treatment it is also a good idea to exfoliate, paying special attention to dry areas including the hands, elbows and knees. Exfoliating will ensure that the skin is smooth and properly prepared for an even looking, long lasting tan. You may consider booking a full body exfoliation the day before your spray tan.
Can I wax or shave before and after a spray tan?
Try to wax or shave 24 hours prior to your spray tan to reduce your skin’s sensitivity. Wait for as long as possible after a spray tan to shave and avoid waxing until your tan has faded.
What should I discuss with the Therapist prior to my spray tan?
Prior to a spray tan you should receive a thorough consultation from your Therapist. Make sure to discuss relevant information such as the event you are attending or how dark you wish the tan to develop.
How can I extend the life of my spray tan?
To maintain an even looking tan longer you can use the Lilly Pilly & Lime Gradual Tanner. This product will extend the life of the tan and hydrate the skin. As the tan starts to wear, exfoliate the body every few days to ensure the tan fades easily.
What products would benefit my skin after a spray tan?
You may wish to combine the Lilly Pilly & Lime Gradual Tanner with our Vanilla & Macadamia Body Drink or Coconut & Grapefruit Melting Body Balm to keep your skin soft and supple following a spray tan.
Who do I contact for media, advertising or PR enquries or opportunities?
Please email firstname.lastname@example.org with your query.
I am doing an assignment about endota spa and would like to speak with someone.
Please email email@example.com with your query.
Who do I contact for corporate partnership enquiries?
Please email firstname.lastname@example.org with your enquiry.
I have some feedback about my experience at endota spa
Please email us at email@example.com and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.
How long has endota spa been in business?
Melanie Gleeson, endota spa Founder and CEO began business in 2000 and franchising endota spas in 2004.
What determines an endota spa territory?
A territory is usually determined by either a kilometre radius or postcodes. This does vary from time to time and is measured with common sense.
Can I only purchase one territory?
You can purchase more than one territory and we have a pricing structure in place providing for discounts for multiple upfront purchases.
Do any of your other franchisees own multiple spas?
Yes, almost half of our franchisees own multiple sites or are considering purchasing additional locations.
How does endota spa choose the locations?
The locations of existing endota spa franchises are many and varied. Each owner has an idea of where and what they would like their spa to be and we encourage business owners to thoroughly research proposed locations before deciding on a suitable site.
While endota spa does not choose the locations, we are regularly approached by landlords or developers with opportunities, which are then assessed by endota spa and presented to prospective franchisees.
Although endota spa must approve your proposed location, it is ultimately your signature on the lease and you have the final decision as to whether the proposed site is suitable for the needs of your endota spa franchise.
How do I go about finding the right location and negotiating the lease?
Once you have paid your franchise fee in full, we will begin to work with you on finding a suitable location within your agreed territory and negotiate an acceptable and sustainable lease structure. This must be approved in writing by endota spa
What is the level of investment?
The cost of fitting out a spa in current conditions is between $400,000 to $500,000. This takes into account the fit-out costs to build the spa, along with tools and the required equipment to make the spa functional.
What working capital is required to start up an endota spa?
This varies with every spa and at what time of the year the spa actually opens. We usually recommend that a new business commence trading with working capital of not less than $40,000.
What ongoing support does endota spa provide?
Your Business Development Manager will visit your spa several times a year to assist you meet your business plan and budget goals and to ensure that you are meeting endota standards regarding Quality Assurance. These visits may look at treatment service standards, training, marketing, retail sales and productivity.
Each business owner is required to attend our endota spa Introduction and endota spa Education courses. We will also arrange a four day in-spa training period prior to and on commencing trading.
This seeks to cover all practical aspect of endota spa operations, gift vouchers and the point of sale system. Our endota spa training schools also offer refresher courses for product education and retail sales.
Do I need to work in-spa?
In our experience, especially during the first 12 months of establishing a new spa, the most successful franchises will be run by the franchisee. Fully committing to the business from a complete understanding of the business and the community in which you operate. Whilst some established business owners do not work fulltime in spa, they remain committed and it is important to us that you are determined to pursue an active role in the business.
Where can i find the industry franchising code of conduct?
Please click here to access the 2014 mandatory franchising code of conduct?
How do I earn Qantas Points?
You must be a Qantas Frequent Flyer member to earn Qantas Points. Members must add their Qantas Frequent Flyer details to their endota account. Log in or create an account. If you are not already a Frequent Flyer member you can join for free now.
What QFF details do I need to link to endota account?
Just your Qantas Frequent Flyer membership number and last name.
Can I add more than one Qantas Frequent Flyer membership number to my endota account?
No. Only one Qantas Frequent Flyer number can be linked to one endota account and they must belong to the same individual. The name on your endota account must match the last name registered with your Qantas Frequent Flyer account.
What if I have forgotten my QFF Membership number?
Refer to your Qantas Frequent Flyer Card OR Your Qantas Frequent Flyer number can be found in emails from Qantas Frequent Flyer OR in the Qantas App if you have it downloaded. If you are still unable to find your Qantas Frequent Flyer number, please contact the Qantas Frequent Flyer Service Centre on 13 11 31 for assistance.
How many Qantas Points can I earn online?
You will earn 5 Qantas Points per $1 spent on eligable endota products purchased online. Please note there may be specific campaigns endota runs where the points offering increases. You will not earn points on GST or delivery fees.
What are Eligible Products I can earn Qantas Points online?
Any endota product listed on our website. Qantas Points will not be earned on:
for payments on products or services not made through endota online (for example in-spa – with the exception of endota Light & Hydration Studio at Sydney Airport);
gift card purchases, gift packs that include a gift card (i.e. Self Care Packs) and Dermalogica products.
on payments that are refunded to you by endota
on purchases funded entirely by gift card
If a gift card is used to fund a part of a purchase, the remaining amount will be eligible for Qantas Points.
When will my Qantas Points be credited to my Qantas Frequent Flyer account?
Please allow up to 60 days for Qantas Points earned from endota online to appear in your Qantas Frequent Flyer account. However, if you purchased from our endota Light & Hydration Studio at Sydney Airport and entered your QFF details as part of the transaction, the points will be credited within a day.
What happens if I use After Pay to purchase product online to earn Qantas Points?
If Afterpay is used to purchase products online, you will earn your Qantas Points once the transaction has been paid in full. Qantas Points will be credited to your Qantas Frequent Flyer account within 60 days of purchase.
What can I redeem my Qantas Points for?
I have previously purchased endota product online before endota spa became a partner of Qantas Frequent Flyer. Can I earn Qantas Points for this existing purchase?
No - only product purchases made at endota online on or after 5 March 2019 will be eligible to earn Qantas Points. You must add your Qantas Frequent Flyer details to your online account to earn points.
How do I claim missing points?
Please send the details of your purchase to firstname.lastname@example.org. We will validate the enquiry with Qantas and advise of the outcome. Please refer to further FAQs around the timing of points arriving into your account.
How do I earn & use Qantas Points at Sydney Airport Light & Hydration Studio?
You can earn 5 points per $1 spent on any service or product purchased at endota Light & Hydration Studio at Sydney Airport. Located in T1 International departures. Please note there may be specific campaigns endota runs where the points offering increases. There will be an external tablet at the studio to enter your QFF details (QFF Membership number and surname) to earn points & use points in real-time (within a day). Not available on gift card redemptions.
CAN I EARN QANTAS POINTS IN-SPA.
The Qantas Points offer is only available online and at endota Light & Hydration Studio at Sydney Airport. Not available in other endota spa at this stage.
CAN I EARN QANTAS POINTS ON GIFT CARD PURCHASES ONLINE?
Unfortunately not. Please refer to Question – ‘WHAT ARE THE ELIGIBLE PRODUCTS I CAN EARN QANTAS POINTS ONLINE?' for further information.
CAN I USE QANTAS POINTS TO PURCHASE FROM ENDOTA?
You can use your Qantas Points to purchase any products or treatments at endota Light & Hydration Studio at Sydney Airport only. Not available online or in other endota spa.