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endota spa faqs

important shipping notice: warehouse stocktake

From May 24 - 31, we’re undergoing a warehouse stocktake so that we can continue to deliver your favourite endota products with care and efficiency. Please allow up to 6 business days for online order dispatch.

Gift cards are not affected.

Once the stocktake is complete our team will process your order as quickly as possible. We’ll send you an email with your Australia Post tracking number once your order has been dispatched. 
 

Shop with ease
Our spas are stocked and open. Find your local spa to shop your favourite endota products. 

 
Thank you for your understanding and continued support. 

spa & bookings faqs

spa etiquette

arrival time

To maximise your experience, please arrive 15 mins before your appointment so you can unwind in our relaxation lounge and enjoy a soothing cup of organic tea. This allows time for you to complete your client information to ensure that your chosen treatment is suitable for you.

disclosure

If you are pregnant or have any injuries or skin conditions please let us know to ensure your treatment is tailored accordingly.

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have tested positive for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.

spa attire

We recommend that you arrive in comfortable clothes so that when your treatment is complete, you can leave feeling totally relaxed and at ease. If you are having a foot treatment that includes nail paint, please wear open-toe shoes.

couples treatments

You can enjoy your endota experience with a friend or loved one. Please mention that you would like a double room when you make your booking, and we can let you know if this is possible.

credit card surcharges

Please note some spas may charge a credit card surcharge at time of transaction. These charges vary per spa.

weekend and public holiday surcharges

Please note booking on a Weekend or Public Holiday may incur a surcharge, please check with your local spa for more information. Please note that Gift Vouchers can not be used on Public Holidays. Gift Cards redeemed for treatments on a weekend may also incur a surcharge.

group bookings

Let us tailor an experience for you and your friends. Contact your local endota to discuss your event.

health insurance rebates

Please enquire at your local endota regarding Remedial Massage treatment eligibility.

Some of our spas offer private health cover rebates on Remedial Massage. When you make your booking just let the spa know that you would like to claim, and they will advise if they have any remedial therapists with provider numbers and which funds you can claim with.

Before attempting to redeem a gift card for Remedial massage, it is advisable to consult your health insurance provider regarding potential rebates. It is important to note that certain health funds do not accept gift card payments as eligible for claims.

gift card

Our endota gift cards offer a range of nourishing endota spa experiences. We have four Signature treatment gift cards available, or a Freedom gift card, in your selected dollar value, that allows the recipient to choose their own endota experience. For more information, please click here and the read the Gift Card section of our FAQ.

minimum treatment age

Adolescents from the age of 12 to 17 are welcome to enjoy a selection of treatments with the permission and supervision of a parent, guardian or caregiver, who must also sign the client card. Please check with your local spa as to which treatments are available for teens prior to making your booking. We do not perform treatments on children under the age of 12.

children in spa

We understand that many of our clients have young children, however, due to safety concerns children are not permitted in spa.

pregnancy

If you are pregnant, please share your news with us when you book, as some facial and body treatments are not recommended whilst pregnant or during the first trimester. We have specific treatments that we can recommend for mums-to-be and can advise on the suitability of our range of facial and body treatments at different stages of your pregnancy. For the comfort of you and your baby our pregnancy massages are performed with you in a side-lying position supporting your body with comfortable pillows. This ensures there's no pressure on your lower back, your whole body can be treated and there is reduced pressure on your inferior vena cava artery ensuring you're safe and comfortable.

pregnancy - facials

We recommend the following treatments that are safe and suitable during pregnancy and breastfeeding to nourish, hydrate, and rebalance the skin and provide deep relaxation.

Organic Infusion facial - using endota certified organics to rehydrate and nourish skin includes face, scalp and foot massage

New Age Customised facial - using our new age range to target specific skin concerns, includes face, scalp and foot massage (60-minute option)

Pregnant Pause - Feel stress melt away with this 75-minute treatment specifically designed to offer mum-to-be peaceful relaxation and the opportunity to unwind.

pregnancy - massage

We have endota therapists in our network that have additional qualifications to provide pregnancy massage in the second and third trimester. This varies between spas so we do recommend contacting your local spa for this service. Our Pregnant Pause spa treatment is suitable for all stages of pregnancy and breastfeeding and incorporates elements of massage and our Organic Infusion facial

let us know if you're feeling unwell

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule your spa visit to protect our staff and other clients. If you are pregnant, have any injuries, medical or skin conditions please let us know to ensure your chosen treatment is suitable for you. If you have a chronic or serious medical condition please check with your GP that your treatment is suitable and safe for you.

cancellation policy

bookings cancellation policy

We request a minimum of 24 hours notice should you wish to reschedule or cancel your appointment.

Please keep in mind that if you cancel or do not show up to your appointment with less than 24 hours notice, a 50% cancellation fee may be applied.

laser genesis

what is laser genesis?

Laser Genesis is a non-invasive laser treatment that is primarily used for skin rejuvenation and the improvement of the appearance of pores and scarring. A more even skin tone and redness reduction, The procedure utilises a high-energy laser to gently heat the layers of the skin, stimulating collagen production and promoting a more youthful and healthier appearance.

what does the treatment feel like?

Clients often describe the treatment as relaxing and therapeutic. You can expect to feel a gentle warming sensation on your skin's surface during the treatment.

what areas can be treated?

The most common areas are the face, neck, décolletage, and back of hands.

what can I expect before the treatment?

We will conduct an initial consultation where you will complete a consultation form and your therapist will discuss all pre-treatment requirements with you.

what kind of results will I see?

Over the course of your treatments, Laser Genesis can help to restore the skin's glow and appearance. The effect of multiple treatments can be quite dramatic. The longevity of Laser Genesis results varies with most people experiencing sustained results that may last up to 6 months.

Skin Rejuvenation: Laser Genesis can effectively target and treat signs of aging such as fine lines, wrinkles, and uneven skin texture. The laser energy stimulates collagen production, which helps to plump the skin and reduce the appearance of wrinkles over time. Patients often notice a smoother and more even complexion following the treatment.

Improved Skin Tone: The laser energy also targets areas of skin discolouration, such as sunspots, age spots, and redness associated with conditions like rosacea. With repeated treatments, Laser Genesis can help fade these pigment irregularities and promote a more balanced and even skin tone.

Reduction of Scarring: Laser Genesis can be beneficial in reducing the appearance of certain types of scars, including acne scars and surgical scars. The laser energy promotes collagen remodelling, which can help to soften the texture and reduce the visibility of scars, resulting in smoother and more even skin.

Minimised Pore Size: The treatment can also have a positive impact on enlarged pores. The laser energy helps to tighten the skin and reduce the size of pores, leading to a smoother and more refined complexion.

Overall Skin Health: Laser Genesis is known to enhance overall skin health by improving circulation and promoting the growth of new, healthy skin cells. This can result in a more vibrant and radiant complexion.

how many treatments will I need?

On average 4-6 treatments are required to achieve optimal results. It is recommended that treatments take place every 2-4 weeks. Each client's skin condition and needs will vary. For more information about your expected results, you can chat with your therapist.

what can I expect after a treatment?

After a Laser Genesis treatment, you can return to normal activities. There is no downtime at all. Some clients may experience a slight redness which will disappear within a few hours after the treatment. For optimal and ongoing results, it is important that you use the home care prescribed to you by your therapist during your consultation.

light therapy led

what is endota light therapy?

LED is a natural, non-invasive treatment that is proven to boost collagen, increase hydration, and improve microcirculation.

What does the device do?

The LED device infuses light deep through skin layers and into the cells. It works from the inside out to stimulate collagen and elastin production at the cellular level. This renews the cell whilst oxygenating the external layers of the skin. The results will allow the skin to better absorb skincare accelerating the improvement in the skin’s texture and tone.

is the treatment effective?

Yes. The treatment stimulates the intricate cellular processes that stimulate collagen production, increasing skin elasticity, and promoting greater blood flow and tissue oxygenation.

does it cover the entire face?

The LED face masks have been designed to cover as much of the face as possible while not feeling claustrophobic.

does it feel hot on the skin?

The treatment heads do not get hot nor feel hot against the skin. They produce light energy with very little thermal energy, making the treatment relaxing as well as effective.

Will the treatment help my products penetrate my skin more effectively?

Yes. Low-level light therapy increases blood flow and tissue oxygenation within skin treated with red and near infra-red light, helping the skin utilise active ingredients more effectively.

Can I combine LED with other aesthetic treatments?

Yes. LED will enhance and accelerate the results from other treatments particularly facials, microdermabrasion, Electro-meso therapy and chemical peels because it builds healthy skin from the inside out, complimenting other treatments.

what results can I expect and how long will they last?

After a single treatment skin may feel firmer and tighter with a reduced pore size. Your complexion will look more vibrant and fresher due to the increased blood flow and tissue oxygenation at the cellular level. A course of 4 treatments will help improve fine lines and wrinkles and will improve skin firmness, elasticity, and any pigmentary issues. Results can last for several months following a course of 4 treatments, however, maintenance sessions are advised to ensure longer-lasting results.

can I over treat skin?

endota LED uses non-thermal properties it does not damage skin cells, so you can’t over-treat the skin. During a treatment, skin cells reach a light absorption level at which point they no longer absorb light.

spray tan

Will endota spray tan look natural and suit my skin tone?

We have two types of tan at endota Express and Tandota:

Express Tan: This lightweight ultra-dark bronzing formula deeply hydrates and replenishes. Designed to absorb quickly and contain powerful antioxidants and essential fatty acids to help improve skin tone and texture. This formulation has the advantage of being able to control the depth of colour by the time left on the skin, allowing you to achieve the ideal shade. The result is a deep, smooth sun-kissed tan in 1 hour. Leave on longer for deeper results.

Tan-Dota: A one-of-a-kind bronzing treatment, supercharged with antioxidants to restore skin hydration whilst revitalising the skin. The weightless formula absorbs quickly to lock in moisture, while essential fatty acids found in organic coconut soothe dry areas and improve overall skin texture and tone. The boost in hydration replenishes the skin while delivering a fast rich tan without the fake tan smell.

What should I wear to my spray tan appointment?

Wear dark, loose-fitting clothing, preferably without a bra. Tight clothing can cause the tan to rub and dry in patches.

How long after a spray tan do I need to wait before showering?

Guide to showering:

Express Tan:

2-4 hours


Tandota:

2 hrs — very light colour

4 hrs — light/medium colour

6 hrs+ — deep colour.

After showering pat the skin dry rather than rubbing it with a towel. Use shower gel rather than bar soap if possible.

Can I leave the tan on overnight and wash it in off in the morning?

It’s fine to leave the tandota tan on overnight and wash in the morning; however, some colour may transfer onto bed linen. This will wash out of cotton sheets but will be difficult to remove from manmade fibres or wool.

Can I play sport or go swimming after a spray tan?

For best results, clients should avoid swimming or chlorine pools as these may bleach the tan. Any activity that may cause perspiration should also be avoided for at least the first 12 hours after the treatment.

Is there anything I should do to prepare my skin for a spray tan?

It is essential to have clean, perfume-free skin before having a spray tan as any residue from oils or deodorant will create a barrier to the tan and reduce results.

In the days leading up to the treatment, it is also recommended to exfoliate the skin, paying special attention to dry areas including the hands, elbows, and knees. Exfoliating will ensure that the skin is smooth and properly prepared for an even-looking, long-lasting tan. You may consider booking a full-body dry brush exfoliation add-on to your spray tan.

can I wax or shave before and after a spray tan?

Try to wax or shave 24 hours prior to your spray tan to reduce your skin’s sensitivity. Wait for as long as possible after a spray tan to shave and avoid waxing until your tan has faded.

what should I discuss with the Therapist prior to my spray tan?

Prior to a spray tan, you should receive a thorough consultation from your therapist. Make sure to discuss relevant information such as the event you are attending or how dark you wish the tan to develop.

how can I extend the life of my spray tan?

To maintain an even-looking tan longer you can use the Lilly Pilly & Lime Gradual Tanner. This product will extend the life of the tan and hydrate the skin. As the tan starts to wear, exfoliate the body every few days to ensure the tan fades easily.

what products would benefit my skin after a spray tan?

You may wish to combine the Lilly Pilly & Lime Gradual Tanner with our Body Firming lotion or Signature Blend Hand and Body lotion to keep your skin soft and supple following a spray tan.

provide spa feedback

I have some feedback about endota

Please contact us here and someone from our customer care team will be in touch.

zenoti online bookings

What is Zenoti?

Zenoti is endota's third-party booking platform being rolled out across the endota network from February - April 2024.

Why do I need a Zenoti account?

Zenoti is our new and improved booking system. You need a Zenoti account to make an online booking and view your booking history. Note that this is a separate account to your main endota account (if you have one).

Your Zenoti account will allow you to make and view your booking history. In the future, we plan to introduce more features, including allowing you to consolidate your endota and Zenoti accounts.

I've received an error when making a booking that says "Incorrect login credentials. Try again or create a new account."

Zenoti is our new bookings system that requires an account. You may fall into one of the following categories:


Issue Resolution
You do not have a Zenoti account Create a new account by clicking "Create a new account" and following the prompts 
You have a Zenoti account but have not entered the correct password  Click "Forgot password?" to reset your password and follow the email and prompts to login to your account
You have an email address used at another business that uses Zenoti You may be asked to "Claim Account" by inputting your first name. If successful your account will be linked. 
If not, you should go ahead and Create and Account with your email address by going "Back" and clicking "Create an Account"


How do I make a treatment booking via Zenoti?

1. If your chosen spa is using Zenoti, you will be redirected to the Zenoti portal when making a booking. Please note that all endota spas are being progressively moved to the Zenoti booking system from Feb-April 2024.




2. Select your treatment, therapist, booking date and time preferences.




3. You will be prompted to login or create an account to complete your booking.
Please note that your Zenoti account is separate from your endota account, and that you may need to create a new Zenoti account.
a. If it is your first time on the Zenoti portal, select "Create an account" and follow the prompts.
b. If you have already created a Zenoti account before, proceed to login.




4. Once you are logged in, review your booking details and if you are wanting to use a Gift Card, add your Gift Card number in the "preferences" section.
Important note: You are still required to bring your actual Gift Card along to your appointment.



5. Complete your booking by clicking "Confirm booking".
Please note that some spas will contact you to secure and finalise your booking.


products & gift cards faqs

gift cards

What type of gift cards can I buy?

We have four signature treatment gift card options available for you to choose from, or you can choose a freedom gift card in a selected dollar value. All of our gift cards can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged for endota products. Click here for more information and to purchase endota gift cards.

Our gift cards are available for purchase both in-spa and online, as e-gift cards or physical gift cards. You can order the physical gift card online and have it delivered by mail, or you can purchase one at your local spa.

What is the expiry date on my gift card?

Your gift card or e-gift card will come with a 3-year expiry date from the date of purchase. Click here to check balance/expiry.

Can I use my gift card at any endota location within Australia?

Yes, absolutely. We have over 100 spas Australia-wide where you can redeem your gift card.

Your gift card can be redeemed in-spa and online for a range of endota products and treatments. Please contact your local endota spa to book your spa experience or click here to shop online.

Australian endota Gift Cards are valid only for use in Australia and cannot be redeemed at our New Zealand locations.

Can I use my treatment gift card on any treatment?

Yes. A treatment gift card can be redeemed for a different treatment or in exchange for skin care and wellness products in-spa and online, that are the same value as your gift card.

I want to purchase a specific treatment listed at my endota. Can I do this?

We have four treatments that can be purchased as a gift card;

Rejuvenate Spa Package, Surrender Spa Package, Organic Infusion Facial, and Organic Relax Massage

We also offer a Freedom Gift Card, where you can choose the dollar value loaded onto the gift card.

All endota gift cards can be exchanged for any of our treatments in spa or redeemed across our range of skincare and wellness products in-spa and online.

What is an e-gift card?

e-gift card is short for electronic gift card. These are sent to the nominated recipient's email address, with a link to a PDF file format. e-gift cards can be sent directly to the recipient, or sent to the purchaser to be forwarded, or printed out, to give to the recipient.

I haven’t received my e-gift card, what can I do?

Please check your junk mail or spam email folder. Sometimes our email cannot be identified and is automatically filtered as junk mail. If your gift card is not in your spam folder, please click here for assistance from our Customer Care team

What if I lose my e-gift card?

In the event that you have misplaced your e-gift card please contact us with your email, tax receipt or original purchase order number starting with END-, and we will do our best to locate your gift card.

what should I do if my gift card is lost, misplaced or stolen?

For e-gift cards:
If your e-gift card has been lost, misplaced or stolen, please contact us with your email, tax receipt or original order number starting with END- and we will do be our best to assist you. Please be aware that we cannot replace gift cards if they have already been redeemed.

Physical gift cards should be treated like cash and cannot be replaced if lost/misplaced, so make sure you keep it somewhere safe.

If I select an e-gift card, will I get a physical gift card in the mail?

No. After purchasing our e-gift cards, they are sent to you or your chosen recipient's email address as a link, from which the gift card PDF can be downloaded. You can also opt for a forward send date to have the gift card delivered to the recipient on a specific date in the near future.

Can I use my email address to receive the gift card instead?

Yes, just skip the recipient email field, and your gift card will be sent to your email upon checkout.

Is there a separate section where I enter the recipient details? I don’t want the gift card to have my name on it.

Yes, we have a section where you can fill in the recipient's details and a message for your gift card. This section is optional, and you can skip this section if you wish. It will not affect your gift card purchase.

Can I obtain a refund on my gift card if I change my mind?

Your gift card can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged for products. You can also choose to keep the gift card and use it for yourself or give it to a different person.

Your gift card or e-gift card cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card) once the purchase has been made.

How do I redeem my gift card on?

In spa When redeeming your gift card for a treatment, present your gift card to the spa receptionist when checking in.

When redeeming your gift card for skincare or wellness products, present your gift card at time of payment.

Online:
To redeem your gift card online, enter the 20-digit gift card number in the review and payment field at the checkout. Once you’ve entered your gift card number, press ‘apply gift card’.

Note: It is important that you have finalised your shopping selection before clicking the Apply Gift Card button, as your voucher will be redeemed once this button is selected. Please let us know if you have any questions or require any further assistance.

What can I redeem my gift card?

An endota gift card can be redeemed in-spa and online for any endota treatment or on our range of skincare and wellness products. Click here to explore our range of spa treatments or click here to shop online.

How do I locate my gift card details?

On physical gift cards you will find your 20-digit gift card number, starting with a 6 on the back of your card.

On e-gift cards you will find your 20-digit Gift Card number, starting with a 6 underneath the barcode.

How do I check the balance and transaction history on my gift card?

There are 2 ways you can check your gift card balance:

1. Through our gift card balance checker on our gift card page.
2. By saving your gift card to your online account. To do this, log in or create your endota account. Navigate to gift cards on your account menu. Enter the 20-digit barcode number, starting with a 6 and click ‘save gift card’.

Saving your gift card to your endota account will also allow you to view the transaction history and expiry. Please note, for your privacy, our spa staff cannot access your gift card details on your behalf. For this reason, we politely ask that you always have proof of your gift card handy when redeeming in spa.

Can I use my AU gift card overseas or my overseas gift card in AU?

Gift cards purchased in Australia can only be redeemed at Australian spa locations and online at endota.com.au.

If you wish to purchase a Gift Card for endota New Zealand click here.

I have sent an e-gift card to the wrong email, can you resend it?

If you have sent an e-gift card to the wrong email address, please contact our Customer Care team with your email, tax receipt or order number starting with END-, and we will investigate the issue.

Please be aware that we cannot replace gift cards if they have already been redeemed.

Can I send an e-gift card directly to the gift card recipient?

Yes. On the gift card page, enter the recipient’s email address in the ‘recipient email’ field and we will send the email straight to them.

Will I also receive a copy of my e-gift card purchase if I send it directly to the recipient?

Yes, we will email a copy of your e-gift card purchase. That way, you can re-share the e-gift card with your recipient in the instance that it is lost or misplaced.

How do I save my gift card to my endota online account?

1. Log in or create your endota account.
2. Click on your name in the top right corner on desktop, or down the bottom of the menu on mobile.
3. Enter your 20-digit Gift Card number into the text field under “add your gift card to your account”.
4. Press ‘save gift card’

Can I use my gift card to purchase another gift card?

Your gift card cannot be used to purchase another gift card. It cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card).

skincare and accessories

Is endota certified organic?

The endota Organics™ range is certified to the COSMOS standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skincare claiming natural or organic status. It is specific to the cosmetics category.

what is the difference between natural and organic certification?

The COSMOS-certified organic logo will appear on the packaging of the product when the product meets the COSMOS standard of 95% organic, measured as a percent of the total product.

The COSMOS-certified natural logo will appear on the packaging of products when the product contains less than 95% certified organic ingredients, but no less than 50%, and contains up to 100% natural ingredients.

are all endota spa product ranges certified organic?

Only the endota Organics™ range is currently certified organic, however, none of our products are tested on animals.

are all products suitable for use on pregnant women?

Our endota Organics Nurture range is safe for use during pregnancy. Some of our endota Organics™ products contain certified organic essential oils and our other endota ranges including New Age and Rest & Restore may contain ingredients that are not safe or have not been tested for use during pregnancy. We would recommend consulting with your doctor or obstetrician prior to use. All product descriptions on our website include a full ingredients list.

Can endota organic products be used on babies & infants?

endota Organics Nurture is a unique range of organic skincare for mother and baby. Designed to pick up where Mother Nature left off, caring for mother & baby’s skin with ingredients that are as close to nature as possible.

Our Nurture range is COSMOS certified organic or natural by Australian Certified Organic, dermatologically tested and pH balanced for sensitive skin. These nourishing products contain no harsh ingredients or chemical irritants and are free from mineral oils, paraffin, parabens, phenoxyethanol, lanolin, silicones, SLS, SLES, PEG, colourants, and artificial fragrances.

For all other products including our endota Organics™ range, we recommend consulting with your Doctor or Pediatrician. All product descriptions on our website include a full ingredients list.

I would like to retail your products at my salon/spa

endota products are sold at our endota spa locations and online at www.endotaspa.com.au. If you would like to retail our products please click here for assistance from our Customer Care team

what products are best for my skin type?

Take our endota Skin Type Quiz to determine your skin type and learn more about it. Whether you're new to skincare, unsure where to begin, or simply looking to revamp your routine, our Skin Quiz is a quick, one-minute questionnaire that will recommend endota products and a skincare regimen based on your skin type. You'll also receive tips and tricks on how to care for your skin.

For a more personalised and thorough evaluation of your skin, we suggest visiting your local endota spa for a skincare consultation with one of our skilled therapists.

are your products tested on animals

As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any product testing or animal ingredients to be used. endota is a cruelty-free company, none of our products are tested on animals.

are endota spa organic products vegan friendly?

The endota Organics™ range is mostly free of animal by-products. Please note that some of our products do contain beeswax & honey. Any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are derived from plant sources. All product descriptions on our website include a full ingredients list.

do any of the endota spa organic products contain nuts?

Some of our products do contain nut-derivative ingredients. All product descriptions on our website include a full ingredients list.

is endota spa packaging recyclable?

We continue to evolve our supply chain so that it is environmentally responsible. We do this through developing products that are, where possible

  • Made from recycled materials.
  • Made from renewable resources. Using renewable energy.
  • Can be recycled post-use.
  • Australian Made - to reduce carbon footprint and support Australian companies.
  • Transported using recyclable fillers and shippers.

endota is also a member of APCO (Australian Packaging Covenant Organisation) Being an APCO Member is one of the most important indicators of a genuine commitment to supporting positive environmental outcomes through sustainable packaging. Membership demonstrates that an organisation is consciously committed to taking action to improve its impact on the environment.

do endota spa use synthetic fragrances

None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you check the ingredients list and patch-test the product on your skin before using. All product descriptions on our website include a full ingredients list.

Can endota provide me with free product samples for trial before I purchase?

Each endota provides testers for many of our products in the spa, so please visit your nearest endota to try products from the range.

where can I find a list of endota spa products ingredients?

All product descriptions on our website include a full ingredients list. Moreover, all endota products have all ingredients printed on the back of the packaging.

Are endota products suitable for men?

Yes, we consider our products to be unisex.

what is the expiry date for endota spa Organics?

All products have a guaranteed shelf-life of 12-24 months unopened, and 6-12 months opened.

warranties

Mood Lamps

The following warranty applies to our Mini Ceramic Mood Lamp and our Ceramic Mood lamp products.

All endota Mood Lamps come with a 12-month warranty starting from the date of purchase. If, within this period, your endota Mood Lamp experiences a failure due to a defect in material or workmanship, endota will provide a replacement.

Warranty Claim Process:
To initiate a warranty claim, please contact our Customer Care team at customercare@endota.com.au. Our dedicated team will assist you through the entire warranty claim process.

Exclusions:
Please be aware that the warranty does not cover damages resulting from:
• Accidental damage or mishandling.
• Units taken outside of Australia or New Zealand.
• Unauthorised repair attempts.
• Failure to follow endota's care instructions as outlined in the user manual provided.
• Deterioration due to abnormal storage or safeguarding conditions.
• Products purchased from unauthorised retailers.
• Connection to incorrect power sources.

Essential Oil Diffusers

The following warranty applies to our Mini Ceramic USB Diffuser and our Essential Oil Diffuser products.

All endota electrical diffusers come with a 12-month warranty starting from the date of purchase. If, within this period, your endota diffuser experiences a failure due to a defect in material or workmanship, endota will provide a replacement.

Warranty Claim Process:
To initiate a warranty claim, please contact our Customer Care team at customercare@endota.com.au. Our dedicated team will assist you through the entire warranty claim process.

Exclusions:
Please be aware that the warranty does not cover damages resulting from:
• Accidental damage or mishandling.
• Units taken outside of Australia or New Zealand.
• Unauthorised repair attempts.
• Failure to follow endota's care instructions as outlined in the user manual provided.
• Deterioration due to abnormal storage or safeguarding conditions.
• Products purchased from unauthorised retailers.
• Connection to incorrect power sources.

online purchases faqs

returns

I would like to return items I have bought online

endota will happily exchange unused, unopened and resaleable goods within 30 days of purchase, with or without a receipt. In addition, we will gladly issue a full refund to the original payment method for any unused, unopened and resaleable merchandise that is returned within 30 days of the receipt of purchase.

endota gift cards or e-gift cards cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card ) once the purchase has been made.

Items are returnable at your own cost to endota Product Pty Ltd, 475 Moorooduc Hwy, Moorooduc VIC 3933 or please click here for assistance from our Customer Care team

I would like to return items I have bought in spa

Items that are purchased in spa must be returned to the spa of purchase for exchange or refund. endota will happily exchange unused, unopened and resaleable goods within 30 days of purchase, with a receipt. In addition, we will gladly issue a full refund to the original payment method for any unused, unopened and resaleable merchandise that is returned within 30 days of the receipt of purchase.

endota gift cards or e-gift cards cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card ) once the purchase has been made

How will I receive a refund?

Refunds will be processed using the original payment method. In the case of returning a product purchased with an endota gift card or e-gift card, the refund will be issued as another endota gift card. Please note that any delivery costs incurred will not be included in the refund.

Do I get a refund of the delivery fee?

The delivery fee for returned items will only be refunded by endota if the items are deemed faulty or broken. In such cases, please contact our Customer Care team who will guide you through the return process and arrange for the refund, including the delivery fee, if applicable.

Can I return items bought with a gift card or e-gift card?

endota accepts returns on purchases made with a gift card or e-gift card. In the case of returning a product purchased with an endota gift card or e-gift card, the refund will be issued as another endota e-gift card.

If the price has been updated since I returned my item, will I receive the new price on my refund?

The total refund is equal to the value of the returned items shown on the receipt at the time of purchase.

How will I know you have received my returned items?

Our Customer Care Team will send an email to the listed email on the order to confirm they have received your return. Please be patient as this can take up to 15 business days to process.

I received a faulty or broken item in my online order

endota will happily exchange or refund any product that has arrived faulty or broken. please click here for assistance from our Customer Care team

I received a faulty or broken item purchased in spa

For any faulty or broken products purchased in spa, please return to the spa of purchase to process an exchange or refund

I have experienced a reaction to a product I purchased

If you have had an allergic reaction to any of our products, please either return to the spa of purchase or click here for assistance from our Customer Care team about an exchange or refund.

Omnilux LED warranty and return policy

30-Day Return Policy:
If you have purchased your Omnilux LED mask and it is unopened, it can be returned within 30 days of purchase. Please return to the spa of purchase, or if purchased online, contact our team at customercare@endota.com.au for authorisation before returning the product in its original, sealed condition.

Opened or Used Products:
Due to hygiene reasons, we do not accept exchanges or returns on opened Omnilux LED masks. Please choose carefully before ordering.

Warranty Coverage:
Omnilux LED masks purchased at endota come with a manufacturer's warranty, which covers the LED mask for 2 years and the controller for 1 year from the date of purchase. Should you encounter any issues with your device, please contact us at customercare@endota.com.au. We will handle communications with Omnilux on your behalf to ensure your issue is resolved promptly.

Warranty Claim Process:
Please contact our Customer Care team at customercare@endota.com.au with the details of the issue along with proof of purchase. Our customer care team will guide you through the warranty claim process and liaise with Omnilux to ensure a smooth resolution.

Exclusions:
Please note, the warranty does not cover damages related to:
•Accidents, misuse, abuse, or alterations.
•Servicing by unauthorised persons.
•Connection to incorrect power sources.
Use with unauthorised accessories.

gift flick®

What is gift flick®?

If you’re buying a product or a gift card as a gift, gift flick® enables you to instantly gift it via email, sms or messenger in a personalised video gift story ahead of it arriving in the mail. Look out for the gift flick® option on the confirmation page of our website when purchasing a gift card or product. It’s the perfect solution for those that aren’t able to see their loved ones in person on special occasions and for those who leave gift shopping to the very last minute.

How much does gift flick® cost?

Creating and sending your own gift flick® story is a complimentary service.

What happens if I lose the link to my gift flick® story?

gift flick® will send you an email with your link, so it's easily accessible. If you don't see the email in your inbox, check your spam or promotions folder.

I missed the option to create a gift flick® on the order confirmation page and have closed my browser, is it too late?

We’re afraid it is too late at this point in time, please select the gift flick® option on the order confirmation page next time you shop with us.

I want to buy different gifts for different people and send them using gift flick®, can I check out in 1 transaction?

No, you’ll need to check out each gift separately, and create a different gift flick® for each gift recipient.

I want to buy multiple gifts for the same person, will these show in my gift flick®?

Yes, as long as you check out all the items in one transaction. You can show up to 6 products in a gift flick® gift story.

If I don’t like the video or photo I upload in my gift flick® gift story can I change it?

Yes you can, but be sure to do so before you complete the gift flick® process. You can also skip uploading a video if you choose.

How does the gift flick® get sent to the gift recipient?

This is up to you. We provide you with a shareable link that you can send to them whenever you choose, via text, email or the digital messaging platform of your choice.

I have bought a gift card and created a gift flick®, how does the recipient get the actual card?

If you have selected the e-gift card option, the gift card will be sent automatically to the gift recipient via email, based on the date you selected. If postal delivery was selected, the gift card will arrive at the gift recipient’s address. Gift flick® is an additional layer to reveal what you have purchased as a gift for the recipient in a personalised digital way.

shipping

ESTIMATED ARRIVAL

Important Shipping Notice: Warehouse Stocktake
From May 24 - 31, we’re undergoing a warehouse stocktake so that we can continue to deliver your favourite endota products with care and efficiency. Please allow up to 6 business days for online order dispatch. Gift cards are not affected.

Once the stocktake is complete our team will process your order as quickly as possible. We’ll send you an email with your Australia Post tracking number once your order has been dispatched.

Shop with ease
Our spas are stocked and open. Find your local spa to shop your favourite endota products.

Thank you for your understanding and continued support.

For online product orders please allow for up to 3-5 working days for dispatch from our warehouse, and then further time for delivery from Australia Post. This varies depending on your location. For international orders, please allow 5-9 working days for delivery to metro areas. During peak sale periods, delivery may be longer due to the high volume of orders. If it has been over our extended time-frame of 10+ days for parcel orders, please contact us here

HOW WE PACK OUR PARCELS

At endota spa we pack all of our parcels with care to avoid any damage in transit. All orders come packaged in recyclable materials in order to best care for the environment.

WHAT ARE THE POSTAGE OPTIONS AVAILABLE AT ENDOTA SPA?

endota spa uses Australia Post standard post eParcels to send all productorders and Australia Post express or to send all mail Gift Cards

WHAT DOES ENDOTA SPA CHARGE FOR SHIPPING?

endota spa offers free shipping for all product orders over $75 and all e-Gift Card orders. We have a standard $10 shipping rate on all orders under $75. For international shipping, costs are calculated based on your location. We have an $8.50 Australia Post Express Post shipping rate on all mailed Gift Cards.

DO WE OFFER CLICK AND COLLECT?

endota does not offer Click and Collect. If you would like to order something in-spa, please contact your local spa directly.

order processing

WHAT FORMS OF PAYMENT DOES ENDOTA SPA ACCEPT?

endota spa accepts payment via PayPal, Credit Card, WeChat, RoyalPay, Afterpay & endota spa Freedom Gift Cards.

WHAT IS AFTERPAY?

Afterpay is a payment service which allows flexible payment plans for your online purchases. Purchase your favourite items online today and enjoy the convenience of paying them off after you receive them, in four equal instalments over 8 weeks. You can view the Afterpay terms & conditions here

I'VE MADE AN ERROR ON MY DELIVERY ADDRESS, WHAT CAN I DO?

If you have made an error on your delivery address, please contact us here

CAN I CHANGE MY ORDER BEFORE IT IS SHIPPED?

If you have made an error on your order, we may be able to help if it hasn't finished processing yet. Please contact us here or call our Customer Care Team on (03) 5971 8700

I RECEIVED THE WRONG PRODUCTS IN MY ORDER, WHAT DO I DO?

If you have received the wrong products in your order, Please contact us here. Our Customer Care Team will help you with your next steps.

I HAVEN'T RECEIVED MY ORDER YET?

If it has been over our impacted time-frame of 5+ days for parcel orders, please contact us here and our customer service team will be in touch.

international orders

DO YOU SHIP OUTSIDE OF AUSTRALIA?

Yes, we deliver to most countries.

ARE THERE ANY ADDITIONAL CUSTOMS, IMPORT DUTIES AND TAX FEES?

If you are based outside Australia please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

WHAT IF I DON'T PAY THE ADDITIONAL CUSTOMS, IMPORT DUTIES AND TAX FEES?

If you choose not to pay these charges your parcel may be abandoned, and endota will not be held responsible for any loss of funds as a result of this occurrence.

ARE THERE ANY PRODUCTS THAT CANNOT BE SHIPPED INTERNATIONALLY?

Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally.

promotions

WHERE CAN I VIEW THE TERMS AND CONDITIONS FOR CURRENT PROMOTIONS?

You can view the terms and conditions for current promotions here

WHAT IS A COUPON CODE AND HOW DO I APPLY IT?

A coupon code is a promotional code that can be applied to cart (underneath the cart in the checkout page) to often give a discount to the total cost. Usually these are spread through promotional material.

HOW DO I SUBSCRIBE TO RECEIVE THE LATEST NEWS, OFFERS AND UPDATES FROM ENDOTA?

HOW DO I UNSUBSCRIBE FROM ENDOTA EMAILS?

Simply click unsubscribe at the bottom of any marketing email or contact us online

other

media enquiries

Who do I contact for media, advertising or PR enquries or opportunities?

Please click here to fill in your contact details and our Customer Care team will direct your enquiry to the right department to respond.

I am doing an assignment about endota and would like to speak with someone.

Please click here to fill in your contact details and our Customer Care team will direct your enquiry to the right department to respond.

who do I contact for corporate partnership enquiries?

Please click here to fill in your contact details and our Customer Care team will direct your enquiry to the right department to respond.

feedback

I have some feedback about my experience at endota

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

franchise

how long has endota spa been in business?

Melanie Gleeson, endota spa Founder and CEO began business in 2000 and franchising endota spas in 2004.

what determines an endota spa territory?

A territory is usually determined by either a kilometre radius or postcodes.

can I only purchase one territory?

You can purchase more than one territory and we have a pricing structure in place providing for discounts for multiple upfront purchases.

do any of your other franchisees own multiple spas?

Yes, almost half of our franchisees own multiple sites or are considering purchasing additional locations.

how does endota spa choose the locations?

The locations of existing endota spa franchises are many and varied. Each owner has an idea of where and what they would like their spa to be and we encourage business owners to thoroughly research proposed locations before deciding on a suitable site.

While endota spa does not choose the locations, we are regularly approached by landlords or developers with opportunities, which are then assessed by endota spa and presented to prospective franchisees.

Although endota spa must approve your proposed location, it is ultimately your signature on the lease and you have the final decision as to whether the proposed site is suitable for the needs of your endota spa franchise.

how do I go about finding the right location and negotiating the lease?

Once you have paid your franchise fee in full, we will begin to work with you on finding a suitable location within your agreed territory and negotiate an acceptable and sustainable lease structure. This must be approved in writing by endota

what is the level of investment?

The cost of fitting out a spa in current conditions is between $500,000 to $600,000. This takes into account the fit-out costs to build the spa, along with tools and the required equipment to make the spa functional.

what working capital is required to start up an endota spa?

This varies with every spa and at what time of the year the spa opens. We usually recommend that a new business commence trading with working capital of not less than $40,000.

What ongoing support does endota spa provide?

Your Business Development Manager will visit your spa several times a year to assist you to meet your business plan and budget goals and to ensure that you are meeting endota standards regarding Quality Assurance. These visits may look at treatment service standards, training, marketing, retail sales, and productivity.

Each business owner is required to attend our endota Introduction and endota Education courses. Our online endota training platform also offers courses for product and treatment education and retail sales.

We will also arrange an in-spa training period with your Business Development Manager prior to and on commencing trading.

This seeks to cover all practical aspects of endota operations, gift cards, and the point of sale system.

do I need to work in-spa?

In our experience, especially during the first 12 months of establishing a new spa, the most successful franchises will be run by the franchisee. Fully committing to the business from a complete understanding of the business and the community in which you operate. Whilst some established business owners do not work full-time in spa, they remain committed and it is important to us that you are determined to pursue an active role in the business.

where can I find the industry franchising code of conduct?

Please click here to access the 2017 update to the mandatory franchising code of conduct

If your request is urgent, please phone us on (03) 5971 8700